Saks Fifth Avenue Manager, Customer Experience
- Location
- Palm Beach GardensFloridaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $82,077–102,596/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Manager, Customer Experience at Saks Fifth Avenue in Palm Beach Gardens, FL. Lead client retention, event strategy, and brand activations for luxury retail. $82K–$103K annually.
Role & Responsibilities
- Develop and execute detailed action plans for events in partnership with Selling Managers, Group Managers, Corporate Special Events, and Senior Store Leadership
- Manage the full lifecycle of event execution including scheduling, budgeting, internal and external communications, production, breakdown, and reporting
- Plan seasonal events calendars across market or metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, and brand partners
- Create and cultivate relationships with philanthropic organizations, social groups, and corporate partners to strengthen community engagement
- Design compelling brand activations and client experiences that balance creative excellence with clear selling goals and return on investment
- Monitor Client Relationship KPIs including trip frequency, spending tier migration, and engagement metrics for new and existing VIC customers
- Identify and nurture top client relationships for participation in Private Client Relations (PCR) programs and experiences
- Surface top client liabilities to General Manager and develop strategies to anniversary large ticket sales from prior year
- Analyze weekly store and divisional customer performance data and recommend real-time strategy adjustments
- Serve as strategic business partner to the General Manager and Divisional Store Executives in achieving and exceeding VIC and store financial targets
- Drive all client relationship-specific initiatives in the store or market while coaching and developing team members
Qualifications
- Minimum 4 years of relevant retail, event management, or customer experience management experience
- Demonstrated history of building, leading, motivating, and developing teams
- Ability to synthesize data and translate insights into actionable business strategies
- Experience presenting to executive leadership
- Proficiency with social media, Google Suite, Tableau, and CONNECT systems
- Experience with InDesign or similar design tools
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Willingness to travel as required for business needs
- Ability to stand, bend, climb stairs, and lift/carry up to 10 pounds
Skills
Experience
4 or more years of relevant experience in retail management, event coordination, customer experience, or client development, ideally within a luxury retail or hospitality environment. Demonstrated success leading teams, managing budgets, and executing client-facing initiatives.
Education
High school diploma or equivalent; Bachelor's degree in business, marketing, communications, or related field preferred.
Workplace
The role is situated in Palm Beach Gardens, Florida, USA — conveniently close to Miami.
Compensation
The base compensation for this position ranges from USD 82,077 to USD 102,596 per annum.
Benefits
Comprehensive benefits package for eligible full-time employees including medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; critical illness, hospital and accident insurance options; employee discount.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Manager», «Store Experience Manager», «Client Relationship Manager», «Brand Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.