Saks Fifth Avenue Customer Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $82,077–102,596/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Saks Fifth Avenue is hiring a Customer Experience Manager in Sarasota, FL. Lead client relationships, events, and brand activation—$82k–$102k annual.
Role & Responsibilities
- Develop and manage detailed event action plans, overseeing scheduling, budgeting, internal/external communications, production, and ROI reporting in partnership with Selling Managers and Corporate Special Events teams
- Design seasonal event calendars across market/metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, and brand partners
- Cultivate relationships with philanthropic organizations, corporate partners, and media to generate community engagement and brand activation opportunities
- Monitor and analyze Client Relationship KPIs including trip frequency, spending tier migration, and engagement metrics for new and existing MVC customers
- Drive all client relationship-specific initiatives in store/market partnership with General Manager and store leadership to achieve and exceed MVC and store targets
- Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and create compelling, commercially viable brand experiences
- Analyze weekly store and divisional customer performance data (sales, count, trips, $/Customer) and inform real-time strategy adjustments
- Serve as strategic business partner to General Manager and Division Sales Executives, surfacing top client liabilities and developing retention strategies
- Engage directly with clients as appropriate in support of client development and relationship-building efforts
Qualifications
- 4+ years of relevant retail, luxury brand, event management, or customer experience experience
- Proven history of building, leading, motivating, and coaching teams to high performance
- Ability to synthesize data and performance metrics to determine strategic actions
- Experience presenting at the executive level
- Proficiency with social media platforms, Google Suite, Tableau, and CONNECT
- Experience with Adobe InDesign or similar design tools
Skills
Experience
4+ years of relevant experience in retail, luxury brand management, event planning, customer experience, or related functions, with demonstrated success building and coaching teams, managing complex projects, and driving client relationships and sales outcomes.
Education
High school diploma or equivalent required; bachelor's degree in business, marketing, communications, or related field preferred.
Workplace
The role is situated in Sarasota, Florida, USA — conveniently close to Tampa.
Compensation
The base compensation for this position ranges from USD 82,077 to USD 102,596 per annum.
Benefits
Comprehensive benefits package for eligible full-time employees including medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; employee discount; and voluntary benefits such as critical illness, hospital, and accident insurance.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Customer Engagement Manager», «Retail Experience Manager», «Brand Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.