Saks Fifth Avenue Customer Concierge Associate
- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $22.03–27.54/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 15, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Saks Fifth Avenue Customer Concierge Associate in New York, FL. Luxury retail guest experience role combining sales floor and Concierge Lounge services. Seasonal, $22–$28/hr.
Role & Responsibilities
- Greet and engage customers with warmth and professionalism to create outstanding first impressions
- Conduct personalized shopping experiences highlighting key products, services, and brand heritage
- Facilitate connections throughout the store to optimize service opportunities and deliver a cohesive customer journey
- Operate flexibly between the sales floor and the Concierge Lounge, adapting seamlessly to each environment's specific demands
- Welcome guests, manage check-ins, and register visitors efficiently within the Concierge Lounge
- Offer complimentary beverages and manage coat check services with attentiveness and discretion
- Maintain an organized, inviting lounge environment reflecting the luxury standards of the brand
- Collaborate with sales associates and management to ensure seamless, elevated service delivery
- Manage scheduling flexibility to accommodate peak hours, special events, and VIP appointments
- Address client concerns with professional discretion and determine solutions independently or with limited supervision
Qualifications
- Demonstrated passion for luxury retail and personalized client service
- Knowledge of hospitality or customer-facing industry experience
- Bi- or multilingual proficiency required
- Superior verbal communication and interpersonal skills
- Professional, polished demeanor with confidence and positive attitude
- Proven ability to multitask and pivot to support team members effectively
- Strong problem-solving capabilities with a client-focused mindset
- Ability to work flexibly including nights, weekends, and holidays
Skills
Experience
Prior experience in hospitality, luxury retail, or high-end customer service environments is preferred. Candidates should demonstrate familiarity with providing exceptional service in fast-paced, upscale settings and a track record of building meaningful client relationships.
Education
High school diploma or equivalent required; customer service certification or hospitality training is preferred but not required.
Workplace
This position is based in New York, Florida, USA.
Compensation
The base compensation for this position ranges from USD 22.03 to USD 27.54 per hour.
Benefits
Comprehensive benefits package for full-time employees including medical, vision, and dental coverage; employee discount program; career advancement opportunities across retail, distribution, digital, and corporate functions.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Concierge Specialist», «Guest Experience Associate», «Luxury Concierge Officer», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.