Ruinart House Ambassador

About Ruinart

Founded in 1729, Ruinart is the oldest Champagne house, distinguished by its Chardonnay signature, luminous savoir-faire, and deep commitment to art de vivre. As an employer within LVMH, Ruinart offers a refined environment where heritage, creativity, and precision meet across viticulture, winemaking, hospitality, marketing, and sustainable innovation. The Maison values individuals who combine excellence with humility, curiosity, and a genuine sensitivity to terroir and culture. Employees contribute to preserving a remarkable legacy while shaping a more responsible future for Champagne, supported by collaborative teams, exacting standards, and the quiet elegance that defines Ruinart’s enduring identity.

Role & Responsibilities

• Welcome visitors (groups of 1–19 persons) with autonomy, coordinating seamlessly with back-office teams (Planning and Reservations) while maintaining the maison's quality standards and service philosophy
• Establish an immediate sense of hospitality and well-being, creating a convivial atmosphere that sets the tone for the visitor journey
• Communicate the maison's values, heritage, creativity, and aspirations throughout the client experience, providing compelling storytelling that brings Ruinart's universe to life
• Lead champagne tastings, providing expert commentary and guided discovery of the maison's cuvées with support from the sommellerie team
• Facilitate the transition from tour to boutique, advising visitors on wine selections in collaboration with sales consultants and managing transactions through point-of-sale systems
• Respond proactively to visitor inquiries and requests, ensuring that all questions receive timely, thoughtful resolutions
• Cultivate enduring client relationships through attentive follow-up and participation in the visitor CRM database, building a base of loyal advocates for the maison
• Maintain continuous knowledge of brand and maison news through dedicated study periods, enabling personalized experiences and mastery of multi-brand narratives
• Host representation events both internally and externally as required
• Perform ancillary duties as scheduling permits, including ticket sales, boutique support, and by-the-glass tasting service delivery, with associated wine commentary
• Gather and analyze visitor information in advance of special guest receptions, coordinating activities and hosting curated dining and tasting experiences
• Transport visitors as part of specialized experiences
• Contribute to the onboarding and training of new visitor center and reception staff, and occasionally subsidiary personnel
• Maintain exemplary presentation and comportment befitting the maison's luxury positioning

Qualifications

• Bachelor's degree (Bac +3/+4) in tourism, sales, or equivalent field
• Minimum three years of professional experience, including potential international exposure
• Fluency in French and English, written and oral; additional languages advantageous
• Exceptional cultural knowledge and intellectual curiosity
• Outstanding oratory and communication capabilities
• Proven commercial acumen and strong customer relationship management skills
• Oenological and viticulture knowledge
• Knowledge of heritage history and art history
• Excellent time management and prioritization ability
• Group facilitation and pedagogical skills
• Active listening proficiency

Skills

Experience

Minimum three years of professional experience, preferably with international exposure in luxury hospitality, tourism, or premium brand environments.

Education

Bachelor's degree (Bac +3 or Bac +4) in tourism, sales, hospitality management, or a related field.

Workplace

Culture

Ruinart offers a workplace culture rooted in heritage, craftsmanship, and a pioneering spirit, reflecting its status as the world’s first established Champagne house. Employees are encouraged to combine respect for tradition with creativity, sustainability, and excellence in every detail, contributing to an elegant and collaborative environment shaped by the art de vivre of Champagne.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.