Rolex MES Applications Support Specialist
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Apr 14, 2026
About Rolex
Rolex is a globally recognised Swiss watchmaker renowned for precision, vertical integration and artisanal manufacturing. As an employer, the maison combines high-precision manufacturing, engineering and technical R&D roles with a strong emphasis on quality, confidentiality and long-term workforce development.
Rolex seeks an MES Applications Support Specialist in Biel/Bienne, Switzerland to support Production and MES/LES teams in the Quality & Sustainability department.
Role & Responsibilities
- Analyse business needs and contribute to the preparation of functional specifications and requirement documents.
- Test new MES functionality on pilot lines and train end users on the MES (Apriso).
- Deploy MES/LES functionalities to production workshops and stabilise them in live operations.
- Centralise, document and escalate incidents and change requests related to Apriso.
- Provide first-line user support and act as the production-floor liaison between operators and IT teams.
- Train and onboard new collaborators and Key Users.
- Manage and prioritise a product backlog of incidents and enhancements.
- Support change management activities and facilitate working groups / Key User networks.
Qualifications
- Engineering degree or technician (ES) diploma from a technical discipline.
- Strong understanding of production/manufacturing processes.
- Proven capability with manufacturing information systems (PLM, ERP, MES, LES).
- Project management skills with knowledge of Scrum methodology.
- Excellent interpersonal skills: team-oriented, service-focused, able to teach and persuade; proactive and responsive.
Skills
Experience
Several years of hands-on experience supporting manufacturing information systems (MES/LES) in a production environment, including deployment, user support, training and stabilisation of shopfloor applications.
Education
Engineering degree or ES technician diploma in a technical field.
Workplace
This position is based in Biel/Bienne, Bern, Switzerland, within easy reach of Bern.
Benefits
Excellent working conditions; flexible working-time arrangements; top-tier social benefits.
Culture
Rolex fosters a culture of precision, technical excellence and discretion. Employees operate within highly structured manufacturing environments where craftsmanship, continuous improvement and cross-disciplinary collaboration are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rolex, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «MES Support Analyst», «Manufacturing IT Support Specialist», «Apriso Applications Specialist», «Production Systems Support Engineer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.