- Location
- Geneva Geneva Switzerland
- Employment
- Internship
- Seniority
- Intern
- Department
- IT & Technology Systems
- Industry
- Fine Watches & Horology
- Posted
- Oct 26, 2026
About Rolex
Rolex is a benchmark of Swiss watchmaking excellence, renowned for precision, enduring design and uncompromising craftsmanship. As an employer, the Maison offers a culture shaped by mastery, discretion and long-term commitment, where engineers, artisans, designers and corporate specialists contribute to products built to transcend generations. Its Geneva-based heritage is matched by a global outlook, rigorous standards and significant investment in training, innovation and responsible excellence. Employees join an institution that values technical depth, collaborative discipline and meticulous attention to detail, offering the opportunity to advance within one of the world’s most respected luxury brands.
The IT Service Desk Transformation Intern at Rolex will assess the current Services Desk organization, tools, and service access journeys, identify improvement opportunities, and propose two to three scenarios with their impacts, benefits, and feasibility in a global context. The intern will also contribute to a transformation roadmap.
Role & Responsibilities
- Analyze the current Services Desk organization, tools, and service access journeys.
- Identify user needs, pain points, and opportunities for improvement.
- Inventory ongoing projects and initiatives that could affect the evolution of the Services Desk.
- Propose two to three development scenarios and assess their impacts, benefits, and feasibility in a global context.
- Contribute to defining a transformation roadmap.
Qualifications
- Currently pursuing a Master's degree in Computer Science, Management, or an equivalent field.
- Strong analytical and synthesis skills.
- Rigorous, methodical, and attentive when handling sensitive and confidential information.
- Autonomous and proactive, with the ability to work comfortably in a team.
Skills
Education
Currently pursuing a Master's degree in Computer Science, Management, or an equivalent field.
Workplace
The successful candidate will be located in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Culture
Rolex fosters a workplace culture defined by precision, excellence, and a deep respect for craftsmanship. As an employer, the company offers a disciplined yet collaborative environment where long-term thinking, continuous improvement, and attention to detail guide every aspect of work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rolex, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Service Desk Strategy Intern», «IT Support Services Intern», «Service Desk Operations Intern», «IT Service Management Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.