Rolex Head of Service Operations
- Location
- GenevaGenevaSwitzerland
- Seniority
- Manager
- Industry
- Fine Watches & Horology
- Posted
- May 16, 2026
About Rolex
Rolex is a preeminent Swiss watch manufacturer renowned for technical excellence, stringent quality standards and vertically integrated production. As an independent luxury maison, Rolex maintains in‑house expertise across watchmaking, after‑sales service and manufacturing, offering a disciplined, craft‑focused workplace for professionals in precision engineering and operations.
Rolex in Geneva seeks a Head of Service Operations to lead workshop and after‑sales operations for its watchmaking service department.
Role & Responsibilities
- Lead and manage the service operations department, setting priorities and ensuring alignment with corporate quality and production objectives.
- Plan, organise and optimise daily workshop and after‑sales workflows to maximise throughput while maintaining Rolex quality and traceability standards.
- Establish and monitor KPIs for capacity, turnaround times, quality, and costs; prepare regular performance reports for senior management.
- Direct, mentor and develop multidisciplinary technical teams, including watchmakers, technicians and support staff; manage staffing, rostering and skills development.
- Coordinate cross‑functional interfaces with quality assurance, supply chain, logistics and client services to ensure seamless end‑to‑end service delivery.
- Drive continuous improvement initiatives to reduce lead times, lower rework rates and improve workshop efficiency and safety.
- Oversee maintenance of equipment, workshop layout and technical tooling; manage external service providers where required.
- Control operating budgets, capital expenditure requests and inventory related to service operations.
Qualifications
- Proven track record in operations or service management within haute horlogerie, precision manufacturing or a technical after‑sales environment.
- Demonstrated leadership experience managing skilled technical teams and operational processes at scale.
- Strong analytical capability with experience defining and tracking operational KPIs and driving continuous improvement.
- Proficiency in planning, capacity management and workshop organisation; familiarity with quality systems and regulatory compliance.
- Excellent interpersonal and communication skills; ability to liaise with technical, commercial and executive stakeholders.
- Fluent French with professional proficiency in English preferred.
Skills
Experience
Typically 7+ years of progressive experience in operations or service management, with at least several years in a leadership role within watchmaking, precision mechanics, or a comparable technical after‑sales organisation.
Education
Bachelor’s degree in engineering, industrial management or equivalent technical qualification; advanced watchmaking credentials (e.g., WOSTEP or equivalent) and formal training in operations/production management are advantageous.
Workplace
This position is based in Geneva, Geneva, Switzerland.
Culture
Rolex combines rigorous Swiss craftsmanship with structured operational discipline. The workplace emphasises technical excellence, long‑term skill development and exacting quality standards, offering a culture suited to leaders who value precision, process and team mentorship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rolex, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Service Operations», «Service Operations Manager», «Workshop Operations Manager», «Service Delivery Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.