Rolex Group Manager

About Rolex

Rolex is a privately held Swiss watchmaker headquartered in Geneva, renowned for precision mechanical timepieces, technical innovation and enduring brand prestige. The maison operates an exclusive global retail network and is widely regarded for exacting product standards, discretion and a culture of craftsmanship.

Role & Responsibilities

• Lead and develop a cross-functional boutique team, setting clear performance expectations and delivering ongoing coaching and talent development.
• Drive sales performance and exceed commercial targets through proactive pipeline management, clienteling and personalised service strategies.
• Ensure uncompromising client experience and brand representation across all customer touchpoints, including bespoke service for VIP clientele.
• Manage daily boutique operations: staff scheduling, inventory oversight, visual merchandising adherence and loss-prevention procedures.
• Collaborate with regional management on business planning, sales forecasting, KPI reporting and corrective action plans.
• Implement and enforce brand standards, corporate policies and local regulatory compliance, including product handling and authentication protocols.
• Own recruitment, on-boarding and performance reviews for assigned staff; address disciplinary matters with professionalism and confidentiality.
• Coordinate with after-sales service, logistics and central teams to optimise client fulfillment and repair workflows.

Qualifications

• Proven leadership experience in luxury retail or premium horology, with a track record of developing high-performing teams.
• Strong commercial acumen with demonstrable success meeting or exceeding sales targets in a boutique environment.
• Excellent interpersonal skills, with an aptitude for building long-term client relationships and delivering personalised service.
• Solid understanding of inventory controls, visual merchandising principles and boutique operational processes.
• Ability to represent the brand with discretion, cultural sensitivity and impeccable professional presence.

Experience

Typically requires several years of progressive retail experience within the luxury sector, including prior supervisory or managerial responsibility in a boutique or multi-store context.

Education

Bachelor's degree or equivalent professional qualification in business, hospitality, retail management or a related discipline preferred; vocational diplomas and relevant on-the-job experience are also valued.

Workplace

Culture

The workplace culture emphasises craftsmanship, excellence and discretion, with a focus on delivering an exemplary client experience. Rolex values long-term development, rigorous standards and collaborative professionalism across its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.