Rolex Demand Planner & Order Management Specialist
- Location
- GenevaGenevaSwitzerland
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fine Watches & Horology
- Posted
- May 16, 2026
About Rolex
Rolex is a preeminent Swiss watch manufacturer renowned for technical precision, artisanal craftsmanship and global prestige. As an independent, vertically integrated maison, Rolex combines manufacturing excellence with an international distribution network and a culture of discretion, quality assurance and long-term employee development.
Rolex in Geneva seeks a Demand Planner & Order Management Specialist to own forecasting and order-to-cash processes for its watch business.
Role & Responsibilities
- Develop and maintain short- and mid-term demand forecasts for assigned product ranges using statistical methods and consensus inputs from sales, wholesale and retail partners.
- Manage the order-to-cash cycle: process customer orders, validate availability, coordinate order confirmations and follow up on deliveries and exceptions.
- Collaborate with production planning, inventory control and logistics to align forecasts with manufacturing capacity and minimize stock imbalances.
- Monitor and analyse sales trends, seasonality and promotional impacts to refine forecast accuracy and safety stock levels.
- Prepare and present regular KPI reports and management dashboards (forecast accuracy, service levels, inventory turns, backlog) to stakeholders.
- Operate and maintain planning tools and ERP systems; ensure data integrity and master‑data hygiene for demand‑planning processes.
- Drive continuous improvement initiatives in forecasting methodologies, order handling procedures and cross‑functional communication.
- Escalate and resolve supply or order anomalies, liaising with customer service, after‑sales and external partners to ensure client satisfaction.
Qualifications
- Degree in supply chain management, logistics, business administration, industrial engineering or equivalent.
- Typically 3–5 years of progressive experience in demand planning, order management or supply chain coordination; experience in luxury goods, manufacturing or premium retail preferred.
- Proven proficiency with ERP/planning systems (experience with SAP strongly preferred) and advanced Excel skills.
- Demonstrable analytical capability with experience building and interpreting forecasting models and KPI dashboards.
- Excellent stakeholder management and communication skills to work across commercial, production and logistics functions.
- High attention to detail, process discipline and the ability to operate in a confidential, quality-driven environment.
Skills
Experience
Mid-level candidate with approximately 3–5 years' experience in demand planning, sales order administration or related supply‑chain roles; prior exposure to luxury goods or complex manufacturing environments is advantageous.
Education
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering or equivalent.
Workplace
This position is based in Geneva, Geneva, Switzerland.
Culture
Rolex cultivates a culture of exacting standards, discretion and long-term craftsmanship. Teams operate within a structured, performance-oriented environment that values technical excellence, cross-functional collaboration and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rolex, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Forecasting and Order Management Specialist», «Demand Planning Analyst», «Sales Order Administrator», «Inventory Forecasting Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.