- Location
- Geneva Geneva Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Jul 9, 2026
The Client Relations Project Manager will deploy Tudor’s global CRM approach by managing systems, establishing processes and analysing customer data to enhance the client experience and support the brand’s ambitions. The role develops clienteling strategy, coordinates CRM initiatives, trains subsidiaries and retail locations, and reports on customer segmentation. Tudor offers a stimulating environment, excellent working conditions and first-rate social benefits.
Role & Responsibilities
- Develop and execute the brand’s clienteling strategy.
- Coordinate CRM initiatives with internal teams, including communications, marketing and IT.
- Deliver training to subsidiaries and retail locations.
- Analyse customer data and produce reports on analysis and end-client segmentation.
Qualifications
- Confirmed experience of 3 to 5 years in customer relations.
- Strong analytical ability and confidence working with customer data.
- Experience with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics or equivalent.
- Autonomy, organisation and rigour.
- Good knowledge of data management regulations, particularly the General Data Protection Regulation.
Skills
Experience
3 to 5 years in customer relations.
Workplace
The successful candidate will be located in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Benefits
A stimulating environment, excellent working conditions and first-rate social benefits.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tudor, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Project Manager», «Customer Relationship Manager», «Clienteling Manager», «Customer Engagement Project Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.