Rolex Boutique Sales Advisor

About Rolex

Rolex is an independently held Swiss watch manufacturer renowned for precision engineering, timeless design and artisanal watchmaking. As an employer, Rolex emphasizes rigorous technical mastery, exceptional client service and long-term career development within a discreet, craftsmanship-driven culture.

Role & Responsibilities

• Deliver outstanding, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
• Achieve and exceed boutique sales targets by applying refined consultative selling techniques and in-depth product knowledge of haute horlogerie.
• Present and demonstrate timepieces with meticulous attention to detail and brand standards, ensuring an elevated customer experience.
• Manage daily boutique operations including point-of-sale transactions, inventory control, stock replenishment and boutique visual standards.
• Coordinate with after‑sales and service teams to facilitate repairs, warranties and authenticated servicing for clients.
• Maintain accurate client records and contribute to CRM data hygiene and sales reporting.
• Uphold boutique presentation and compliance with brand merchandising, security and confidentiality protocols.

Qualifications

• Minimum 3 years of proven experience in luxury retail or boutique sales, ideally within watches or high jewelry.
• Demonstrable track record of meeting or exceeding sales targets and delivering personalised client experiences.
• Strong technical knowledge of mechanical wristwatches — training or demonstrable product expertise in horology is highly valued.
• Excellent interpersonal skills, discretion and the ability to cultivate high‑net‑worth client relationships.
• Fluent professional communication skills and the ability to present product heritage and technical features clearly.
• High school diploma or equivalent; vocational training in retail, hospitality or luxury goods is an advantage.

Skills

Experience

At least three years of progressive experience in luxury retail or boutique sales, with preference given to candidates with prior exposure to watches or jewellery and demonstrable sales performance.

Education

Secondary education required; vocational certification or formal training in retail, hospitality or watchmaking preferred.

Workplace

Culture

Rolex fosters a culture of technical excellence, discretion and long-term craftsmanship. Employees operate within disciplined, highly professional environments where precision, client confidentiality and continuous skill development are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.