- Location
- Geneva Geneva Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Oct 13, 2026
Tudor is seeking an After-Sales Market Project Officer to develop technical and commercial solutions that support after-sales performance across its official distributor network. The role leads cross-functional projects, supports market service networks and audits, and involves travel for approximately 30% of working time.
Role & Responsibilities
- Lead cross-functional projects to strengthen Tudor’s after-sales service performance.
- Collaborate with internal departments to define, update and deploy the brand’s service policy across markets.
- Analyse activity data and prepare Tudor after-sales service performance reports.
- Support subsidiaries and retailers in developing a service network that complies with brand standards.
- Ensure markets comply with the brand’s processes and requirements, including through audits.
- Coordinate closely with Market Managers to ensure the effective rollout of after-sales service initiatives.
- Travel approximately 30% of working time.
Qualifications
- University education.
- Excellent analytical, synthesis and organisational skills.
- Good knowledge of watchmaking and after-sales service.
- Excellent communication skills, open-mindedness, flexibility and interpersonal ease.
- Broad general knowledge.
- Full proficiency in French and English; German or any other language is an asset.
Skills
Education
University education.
Workplace
This position is based in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Benefits
A stimulating environment, excellent working conditions and first-rate social benefits.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tudor, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Market Project Coordinator», «Service Market Project Officer», «After-Sales Project Specialist», «Market Service Project Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.