Roger Dubuis Senior Sales Associate
Roger Dubuis is hiring a Senior Sales Associate in Sydney — drive boutique sales, cultivate VIP clients and deliver haute horlogerie service.
Overview
Roger Dubuis is a Swiss haute horlogerie maison recognised for bold, technically sophisticated timepieces and theatrical boutique environments. The brand operates a selective international retail network and prioritises craftsmanship, exclusivity and experiential client service.
Role & Responsibilities
- Deliver exceptional, personalised service to affluent and VIP clients across sales, after‑sales and bespoke requests.
- Achieve and consistently exceed boutique sales targets and KPIs through proactive clienteling and pipeline management.
- Develop and maintain long‑term relationships with clients using targeted outreach, appointment selling and CRM tools.
- Present and articulate technical and aesthetic attributes of haute horlogerie movements and complications with confidence.
- Support boutique operations including stock management, POS transactions, sales administration and adherence to security procedures.
- Contribute to visual merchandising standards, window dressing and in‑store product presentation to reflect brand image.
- Mentor and coach junior sales staff; participate in product training and local commercial initiatives.
- Liaise with regional management on client requests, special orders and inventory allocation.
Qualifications
- Proven track record in luxury retail sales, ideally within watches or fine jewellery.
- Right to work in Australia.
- Impeccable personal presentation and professional demeanour appropriate for a luxury environment.
- Strong clienteling discipline and experience using CRM or client database systems.
- Availability to work retail hours, including weekends and peak trading periods.
Skills
Experience
Typically 3–5+ years of progressive luxury retail sales experience with demonstrable success selling high‑value timepieces or jewellery and managing VIP client relationships.
Education
High school diploma or equivalent; tertiary qualification in retail, hospitality, sales or a related discipline preferred but not required.
Workplace
The role is situated in Sydney, New South Wales, Australia. There are currently 104 open positions in Sydney on Cerulean, with 2 added recently. Within New South Wales, Cerulean currently features 112 open roles, including 3 recent additions. Across Australia, Cerulean lists 188 open roles — 7 of them newly added.
Culture
The brand cultivates a performance‑driven boutique culture that prizes technical mastery, creativity and uncompromising service standards. Teams operate in a highly collaborative, detail‑oriented retail environment where discretion and client focus are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.