Roger Dubuis Sales Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Mar 16, 2026
About Roger Dubuis
Roger Dubuis is a Swiss haute horlogerie maison renowned for technically ambitious movements and daring, contemporary design. The brand operates through exclusive boutiques and selected retail partners, emphasising craftsmanship, theatrical presentation and highly personalised service for a discerning international clientele.
Roger Dubuis Sales Ambassador position in Tokyo – luxury watch retail sales, customer service, and boutique operations.
Role & Responsibilities
- Achieve monthly and annual boutique sales targets in accordance with Roger Dubuis commercial strategy and objectives
- Serve as a brand ambassador representing Roger Dubuis's name and image at the highest standard within the boutique environment
- Provide exceptional, unexpected, bold, and memorable customer experiences that exceed client expectations
- Maintain impeccable personal presentation and appearance at all times
- Actively engage customers through telephone, email, social media, and in-person interactions following brand guidance and standards
- Capture accurate customer data and continuously enhance data quality for clienteling purposes
- Cultivate customer loyalty through superior service and hospitality
- Maintain visual merchandising and displays at the highest standard, adhering strictly to brand guidelines
- Keep the boutique clean, organized, and in pristine condition at all times
- Attend team meetings, organize and support special events, and participate in regular inventory management
- Support fellow team members with sales transactions, customer service, product packaging, and stock replenishment
- Execute boutique manager directives including inventory management, display maintenance, accessory sales follow-up, and facility maintenance
- Adhere to and promote security protocols and practices
Qualifications
- Professional experience in retail or hospitality sectors (luxury retail, hotels, aviation, or equivalent preferred)
- Fluent Japanese language proficiency
- Strong ability to organize high-level customer service with meticulous attention to detail
- Excellent interpersonal and relationship-building skills
- Demonstrated multitasking capability and team collaboration orientation
- Bold and innovative thinking
- Strong personal computer skills
Skills
Experience
Professional experience in retail or hospitality sectors, such as luxury retail, hotels, or aviation, is highly preferred. Candidates should demonstrate a track record of exceeding sales objectives and delivering premium customer service in high-end environments.
Education
No specific educational qualification is stated; however, secondary education or equivalent is typically expected for this role in the luxury watch sector.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
The brand fosters a culture that values artisanal excellence, creativity and theatricality in retail presentation. Teams operate with high standards of professionalism and discretion, focusing on personalised client relationships and continual product education.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Roger Dubuis, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Ambassador», «Client Relations Ambassador», «Luxury Sales Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.