Roger Dubuis Boutique Manager
- Location
- GenevaGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 15, 2026
About Roger Dubuis
Roger Dubuis is a Swiss haute horlogerie maison known for bold, technically sophisticated timepieces and theatrical boutique experiences. As part of the Richemont luxury group, the brand combines artisanal watchmaking with avant‑garde design and cultivates a performance-driven, client-focused retail network worldwide.
Roger Dubuis seeks an experienced Boutique Manager in Geneva to lead luxury watch retail operations and drive sales performance.
Role & Responsibilities
- Achieve business targets and KPIs in accordance with brand retail strategy, exceeding boutique budgets
- Demonstrate leadership and establish performance targets for the sales team in a timely manner
- Identify business opportunities and develop activities to discover new clientele while growing the client database
- Maintain uncompromising standards of boutique presentation, visual merchandising, and ensure timepieces are properly maintained and secured
- Ensure exceptional levels of client service and after-sales experience, hosting clients and delivering personalized service
- Build long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty
- Lead, manage, and develop the sales team to ensure consistent performance and high team morale
- Analyze business data and propose sales strategies to improve KPIs and implement weekly meetings
- Implement regular in-store and local events per the retail activation calendar to drive sales and grow the client base
- Build and develop external networks with business partners such as hotels, embassies, media, and celebrities on behalf of the brand
- Communicate directly with Regional HQ regarding KPI, CRM, sales, inventory, and operational matters
- Create a positive, collaborative, and high-performing environment that promotes a client-centric mindset
- Promote a culture of learning and service excellence, ensuring regular skills coaching, brand education, and product knowledge
- Identify high-potential Sales Ambassadors and develop them for career progression within the brand
- Ensure timely qualitative and quantitative business reports and constantly monitor KPIs
- Manage staff incentive and commission reports and oversee store stock
- Comply with Group and Brand procedures, legal, fiscal, and customs regulations
- Act as the brand ambassador and face of the boutique, building brand awareness and equity both inside and outside the boutique
Qualifications
- Minimum 5 years' experience working in a luxury environment at management level
- Proven experience in store or boutique management
- Background in sales, luxury retail, banking, automotive, or high-end hospitality industries
- Experience within luxury watches and high-end jewelry industries highly desirable
- Fluency in French and English
- Strong knowledge of the luxury industry and competitors
- Entrepreneurial mindset with proactive business acumen
- Ability to create loyal clients and develop personal relationships
- Proven track record of creating memorable client experiences
- Ability to communicate effectively across diverse business stakeholders
Skills
Experience
Minimum 5 years' management-level experience in luxury environments, with strong preference for store or boutique management background. Experience in luxury retail, banking, automotive, high-end hospitality, watches, or fine jewelry is highly valued.
Education
Not specified in the source material.
Workplace
The role is situated in Geneva, Geneva, Switzerland.
Culture
Roger Dubuis blends Swiss watchmaking mastery with theatrical brand expression, creating an energetic, detail-oriented workplace where creativity and technical excellence intersect. The retail environment emphasizes polished client service, teamwork and adherence to rigorous brand standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Roger Dubuis, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Manager», «Store Manager», «Boutique Director», «Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.