- Employment
- Contract
- Seniority
- Mid-Level
- Compensation
- €26,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 28, 2026
About Rocca 1794
With a heritage dating to 1794, Rocca 1794 is a distinguished Italian retailer of fine jewellery and prestigious timepieces, part of the Damiani Group. Its boutiques bring together renowned maisons, combining specialist knowledge with the discretion and personal attention that define luxury service. As an employer, Rocca 1794 offers a professional setting at the intersection of craftsmanship, commerce and enduring client relationships. Roles across sales, boutique management and supporting functions call for product expertise, cultural sensitivity and meticulous service, making the brand particularly relevant to professionals drawn to Italy’s jewellery tradition and the exacting world of luxury retail.
Rocca 1794 seeks a Sales Advisor for its Duomo boutique in Milan to deliver personalised luxury retail service, develop client relationships and support boutique operations and sales targets. The role is a six-month initial fixed-term contract, full-time at 40 hours per week, Monday to Sunday, under the CCNL Commercio e Terziario, Level 4; gross annual salary starts at €26,000.
Role & Responsibilities
- Represent the Group as a Brand Ambassador and contribute to the boutique’s commercial objectives through highly personalised consultative selling.
- Guide clients throughout the purchasing journey, build lasting relationships and deliver an experience aligned with luxury retail standards.
- Welcome each client with an exclusive, personalised experience.
- Identify client needs through consultative selling.
- Communicate the history, values and craftsmanship of the Group’s brands.
- Maintain high standards of hospitality and customer satisfaction.
- Manage after-sales service in accordance with company procedures.
- Build long-term relationships with local and international clients.
- Keep the company CRM up to date.
- Develop client loyalty initiatives.
- Organise dedicated appointments and commercial follow-ups.
- Participate in events and initiatives for VIP clients.
- Maintain the boutique’s presentation in line with Group standards.
- Support stocktakes and stock movements.
- Ensure products are correctly displayed and that the boutique is orderly and secure.
- Follow operational and loss-prevention procedures.
- Meet individual and boutique targets.
- Contribute to achieving assigned KPIs.
Qualifications
- At least 3–4 years of experience in luxury retail.
- Experience in high jewellery, watchmaking, luxury fashion or luxury accessories is preferred.
- Excellent communication and interpersonal skills, with the ability to represent the Maison’s values and prestige.
- Excellent written and spoken Italian and English; a third language is an advantage.
- Knowledge of the main IT tools.
- Problem-solving orientation.
- Strong aptitude for teamwork.
- Passion for luxury and Made in Italy.
- Results orientation.
- Attention to detail.
Skills
Experience
At least 3–4 years in luxury retail; experience in high jewellery, watchmaking, luxury fashion or luxury accessories is preferred.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 26,000 per annum.
Benefits
Meal vouchers and an incentive scheme.
Culture
Rocca 1794’s workplace identity is shaped by its Italian heritage dating back to 1794 and its specialisation in fine jewellery and luxury watches, placing product expertise, discretion and respect for craftsmanship at the heart of its professional culture. Its boutique environment centres on personalised advice and lasting client relationships, combining the refinement of luxury retail with the attentive service of a historic jeweller.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rocca 1794, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Consultant», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.