- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €25,177/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
Rocca 1794 is recruiting a Back Office and After-Sales Service Assistant for its Rolex boutique in Galleria Vittorio Emanuele II, Milan. The role manages the customer and watch-repair service cycle, from intake and case administration through customer updates and handover. The position offers an initial six-month fixed-term contract, full-time at 40 hours per week, Monday to Sunday, under the Commerce and Services CCNL, Level 4; gross annual salary starts at €25,177.
Role & Responsibilities
- Welcome and assist customers, managing watch intake and handover, including initial product acceptance and providing service timelines.
- Receive watches entrusted by customers for repair.
- Enter and manage service cases through the internal movement system.
- Communicate updates on watch servicing through email and telephone.
- Return watches to customers after repairs are completed.
- Oversee the full after-sales service cycle, ensuring attentive care and adherence to the Maison’s high standards.
Qualifications
- Customer-oriented, with strong interpersonal and communication skills and a consultative approach.
- Professionalism and care for personal professional image, with the ability to represent the Maison’s values and prestige.
- Excellent written and spoken Italian and English; knowledge of a third language is an advantage.
- Knowledge of the main IT tools.
- Accuracy, organization, reliability, and discretion.
- Problem-solving orientation.
- Strong aptitude for active collaboration with the entire team to ensure smooth, efficient, excellent service.
Skills
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 25,177 per annum.
Benefits
Restaurant vouchers.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rocca 1794, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Support Specialist», «Customer Service Coordinator», «Service Administration Assistant», «After-Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.