Rimowa Supervisor – Retail
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 7, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Supervisor role at Harrods, London. Lead retail team, drive sales, and deliver luxury customer experience for premium travel goods.
Role & Responsibilities
- Lead and support team members in achieving sales objectives; serve as primary contact for team queries and training new colleagues
- Conduct daily planning and KPI reporting with store management; analyze performance data and implement improvement strategies
- Welcome clients with personalized service; assess customer needs and execute consultative selling including cross- and up-selling opportunities
- Demonstrate expert brand and product knowledge; explain the functionality and heritage of RIMOWA offerings with confidence and sophistication
- Manage customer flow during peak periods; handle cashiering and POS system operations
- Maintain comprehensive inventory awareness; suggest alternatives and fulfill client requests from available stock
- Collect and manage CRM data using the R-Client App; perform clienteling activities to build lasting relationships
- Welcome service clients; evaluate repair requests and communicate feasibility, timelines, and status updates; support in-store technicians
- Maintain store appearance in accordance with visual merchandising guidelines; ensure cleanliness and organization to reflect brand standards
- Demonstrate perfect personal grooming and exemplary conduct aligned with RIMOWA values and brand ambassador standards
Qualifications
- Minimum 3 years of retail experience as a Client Advisor or equivalent
- Previous experience with luxury products preferred
- Proven track record of performance and consistent sales achievement
- Fluent in English with good written and verbal communication skills
- Proficiency with CEGID, CRM tools, and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Deep knowledge of RIMOWA product, brand heritage, market positioning, and company values
- First aid and security course certification (beneficial)
Skills
Experience
Minimum 3 years of retail experience in a customer-facing or advisory capacity, with demonstrated expertise in luxury goods retail. Prior experience as a Client Advisor with additional responsibilities such as champion or specialist roles is preferred. The candidate should exhibit a proven record of performance, strong customer service acumen, and an ability to mentor and inspire team members.
Education
Secondary school education or equivalent; higher education is not required but continuous professional development in luxury retail, visual merchandising, and customer service is valued.
Workplace
This position is based in London, England, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Store Team Lead», «Retail Supervisor», «Client Advisor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.