Rimowa Supervisor

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Support team members in achieving performance objectives and provide constructive feedback
• Lead by example as a RIMOWA Ambassador, demonstrating brand values and acting as a role model
• Train new team members and participate in building a strong, cohesive team
• Assist store management with daily planning, KPI reporting, and performance analysis
• Welcome clients, create welcoming store environment, and manage customer flow
• Demonstrate extensive product and brand knowledge; present and explain products with sophistication
• Identify client needs through consultative questioning and adopt personalized selling approaches
• Execute cross-selling and up-selling opportunities aligned with client interests
• Perform POS operations and cashiering; manage inventory awareness for customer alternatives
• Collect and update CRM data using R-Client App and perform CRM activities
• Welcome service clients and evaluate repair requests; communicate repair status and timelines
• Support in-store technicians with repair transactions using RMS system
• Maintain store organization, cleanliness, and visual merchandising standards per RIMOWA guidelines
• Uphold personal grooming standards in line with brand guidelines

Qualifications

• Minimum 3 years of retail experience as a Client Advisor or equivalent role
• Proven track record of performance and consistent achievement of sales targets
• Previous experience with luxury products or premium retail environments
• RIMOWA brand knowledge or demonstrated luxury goods sector experience
• Fluent in English with strong written and verbal communication skills
• Fluency in local language (English required; additional languages beneficial)
• Proficiency with CEGID, CRM tools, Microsoft Excel, Word, PowerPoint, and Outlook
• First aid course or security course certification (beneficial)

Skills

Experience

Minimum 3 years of retail experience as a Client Advisor or in a comparable role. Ideally, the candidate has held additional responsibilities such as champion roles and has worked with luxury products. A proven track record of performance, customer satisfaction, and team engagement is essential.

Education

High school education or equivalent. Additional retail certifications or luxury industry training is beneficial.

Workplace

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.