Rimowa Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 14, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
Supervisor role at RIMOWA Harrods, London. Lead luxury travel goods retail team with focus on sales excellence and customer service. Full-time, permanent position.
Role & Responsibilities
- Lead and support team members in achieving sales and service objectives
- Train new colleagues and provide constructive feedback to foster team development
- Participate in daily operational planning and KPI reporting with store management
- Welcome clients and create a welcoming environment with personalized service approach
- Manage customer flow and queue during peak periods
- Execute consultative selling through needs analysis, product expertise, and cross- and up-selling opportunities
- Process transactions via POS system and maintain inventory awareness
- Collect and update CRM data through R-Client App and related tools
- Address after-sales service inquiries and evaluate repair requests
- Support in-store technicians with repair transactions and small repairs
- Maintain store presentation and visual merchandising standards in line with brand guidelines
- Model RIMOWA values and serve as brand ambassador to the team
Qualifications
- Minimum 3 years of retail experience, with previous Client Advisor or similar role
- Proven track record of performance and achievement of sales targets
- Previous experience with luxury goods (advantageous)
- Fluent in local language (English) with good written and verbal communication skills
- Proficiency in CEGID, CRM tools, Microsoft Excel, Word, PowerPoint, and Outlook
- Product and brand knowledge relevant to RIMOWA
- First aid or security certification (beneficial)
- Embodiment of RIMOWA values and commitment to customer-centric excellence
Skills
Experience
Minimum 3 years of retail experience as a Client Advisor or equivalent role with demonstrated track record of sales achievement. Previous experience with luxury products is advantageous. Candidates should possess relevant RIMOWA or comparable luxury brand experience with additional responsibilities such as champion roles, demonstrating both operational excellence and team engagement.
Education
High school education or equivalent; further professional qualifications in retail management or luxury customer service are advantageous.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Retail Supervisor», «Store Team Lead», «Client Advisor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.