Rimowa Store Support / Client Advisor
RIMOWA in Milan seeks a temporary Store Support / Client Advisor (6 April). Customer‑facing luxury role; fluent Italian and English required.
Overview
RIMOWA is the first German Maison within the LVMH Group, recognised for creating premium luggage that blends meticulous craftsmanship with technical innovation. The brand is committed to producing durable, design‑led mobility pieces that serve discerning global travellers, while maintaining a heritage-driven approach to product development and customer experience.
Role & Responsibilities
- Welcome clients at the store entrance and manage first‑point interactions with professionalism and warmth.
- Ensure an impeccable, comfortable luxury environment for customers throughout their visit.
- Provide organisational support across After‑Sales Service, stockroom management and deliveries.
- Represent RIMOWA’s brand standards and visual presentation in all client‑facing moments.
- Assist the store team with ad hoc tasks to maintain operational flow during peak periods or special events.
Qualifications
- Fluent Italian and English required to advise international clientele; additional languages an asset.
- Customer‑centric demeanour with demonstrable attention to service quality and discretion.
- Previous experience in luxury retail or hospitality preferred but not mandatory; new starters are welcome.
- Availability to work on the specified temporary assignment (one day, 6 April) and to operate on site.
Skills
Experience
Entry‑level. Prior experience in luxury retail or high‑end customer service is desirable but not required; candidates with transferable hospitality or retail experience will be considered.
Education
High school diploma or equivalent; vocational training in retail, hospitality or a related field preferred.
Workplace
This position is based in Milan, Lombardy, Italy. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Culture
RIMOWA combines a heritage of German engineering with Maison‑level craftsmanship, fostering a workplace that values precision, innovation and refined customer service. The environment rewards attention to detail, collaborative teamwork and a commitment to representing the brand’s luxury standards in every client interaction.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.