Rimowa Store Manager

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Maximize store profitability and productivity by implementing standardized company procedures and developing strategic plans to achieve sales targets
• Lead and build the store team, fostering a dynamic, sales-oriented, and service-focused work environment
• Implement and execute the company's sales training programs consistently, ensuring all team members are fully trained on product knowledge and selling techniques
• Establish and maintain cooperative relationships with mall management, coordinating marketing initiatives and promotions to drive customer traffic and sales
• Ensure customer inquiries and concerns are resolved promptly within the store; empower team members to address customer issues and fulfill customer requirements
• Monitor service standards throughout the store by providing continuous feedback on service behaviors and maintaining a customer-centric environment
• Manage store visual merchandising and physical environment, ensuring compliance with company standards for display and presentation
• Provide timely, specific, and constructive feedback to team members; resolve conflicts with team members promptly and effectively to achieve intended outcomes
• Inspire the team to meet and exceed performance targets; champion company initiatives and foster a sense of belonging
• Identify high and low performers within the store and communicate appropriately with each, implementing targeted measures to support performance improvement and development
• Demonstrate adaptability and resilience when facing challenging situations while maintaining calm and composure
• Maintain high standards of business ethics in all interpersonal interactions and lead by example
• Communicate effectively with direct managers, peers, and cross-functional partners using written, verbal, and non-verbal communication skills
• Ensure clear communication among team members and apply active listening techniques in all interactions

Qualifications

• Proven experience in retail or luxury boutique management with demonstrated track record of achieving sales targets
• Strong leadership capabilities with ability to build, develop, and motivate teams
• Excellent communication skills across multiple levels of stakeholders
• Deep understanding of luxury retail operations and customer service standards
• Financial acumen with ability to manage store budgets and profitability metrics

Skills

Experience

Retail or luxury boutique management experience required; demonstrated success in leading sales teams and achieving store performance targets

Education

High school diploma or equivalent; bachelor's degree in business, retail management, or related field preferred

Workplace

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.