- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
The Rimowa Store Manager leads the store's performance, profitability, team and daily operations, driving commercial results through luxury client experience, effective people leadership and operational excellence. This permanent, full-time, on-site role in Singapore includes responsibility for sales, clienteling, inventory, compliance and reporting.
Role & Responsibilities
- Lead, coach and develop a high-performing team to deliver sales and service excellence.
- Recruit, onboard and retain talent, fostering accountability and collaboration.
- Manage performance, employee development and workforce planning.
- Ensure compliance with company policies and employment regulations.
- Drive sales, profitability and key business KPIs.
- Analyze business performance and implement action plans to maximize results.
- Identify growth opportunities through customer, market and competitor insights.
- Lead by example through active selling and client engagement.
- Deliver exceptional customer service and luxury experience standards.
- Build and maintain strong relationships with clients and VIP customers.
- Drive clienteling initiatives to increase loyalty and repeat business.
- Address customer feedback and resolve escalated concerns effectively.
- Maintain inventory accuracy, stock availability and replenishment levels.
- Ensure visual merchandising standards are consistently executed.
- Monitor stock performance and investigate inventory discrepancies.
- Oversee after-sales services, repairs and customer orders.
- Oversee daily store operations to ensure efficiency and profitability.
- Manage expenses, operational controls and store reporting.
- Ensure compliance with security, audit and loss prevention requirements.
- Maintain a safe, secure and well-presented store environment.
- Maintain effective communication with retail leadership and support teams.
- Deliver accurate and timely sales, inventory and operational reports.
- Provide business insights and escalate key issues or opportunities.
- Support the execution of company initiatives and projects.
Qualifications
- Diploma or bachelor's degree in Business, Retail Management, Hospitality or a related discipline preferred.
- At least 3 years of leadership experience managing retail teams.
- Proven track record of achieving sales targets and driving business growth.
- Experience managing KPIs, budgets and operational processes.
- Experience in clienteling and luxury customer service environments.
- Strong leadership and people development capabilities.
- Commercial acumen and analytical skills.
- Excellent communication and interpersonal skills.
- Strong coaching and performance management skills.
- Ability to interpret sales and performance data.
- Strong organizational and problem-solving abilities.
- Proficiency in retail systems, CRM tools and Microsoft Office applications.
- Ability to work flexible retail hours, including weekends and public holidays.
- Passion for luxury retail and exceptional customer experience.
- Entrepreneurial mindset with strong business ownership.
- Results-oriented with strong accountability.
- Resilient and adaptable in a fast-paced environment.
- High level of integrity and professionalism.
- Strong alignment with company values and brand culture.
Skills
Experience
Minimum 12 years of retail experience, preferably within luxury, premium retail or hospitality; at least 3 years of leadership experience managing retail teams.
Education
A diploma or bachelor's degree in Business, Retail Management, Hospitality or a related discipline is preferred.
Workplace
The successful candidate will be located in Singapore, Central, Singapore.
Explore jobs in Singapore.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Store Leader», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.