Rimowa Store Director
RIMOWA seeks a Store Director for its Milan (Via Verri) flagship to lead retail operations, teams and VIP client relations.
Overview
RIMOWA is the German luggage Maison within the LVMH group, renowned for marrying technical innovation with artisanal craftsmanship to produce premium travel trunks and suitcases. The brand combines a century-long heritage with contemporary design and global retail presence, offering an international, fast‑paced luxury environment closely integrated with LVMH’s broader network and resources.
Role & Responsibilities
- Lead the Milan Via Verri flagship store to deliver exceptional luxury retail experiences and achieve sales targets and KPI objectives.
- Build, inspire and develop a high‑performing team through recruitment, coaching, goal setting and performance management.
- Oversee day‑to‑day store operations, ensuring flawless customer service, operational efficiency, cost control and accurate reporting.
- Manage VIP client relationships and CRM initiatives to cultivate loyalty, organise PR engagements and drive repeat business.
- Collaborate with merchandising and visual teams to optimise stock levels, merchandising standards and in‑store presentation.
- Own post‑purchase client care processes (repairs, warranties, exchanges) to maintain elevated service and satisfaction levels.
Qualifications
- Minimum 10 years of retail experience, preferably within the luxury sector, with proven success managing a high‑traffic store.
- Demonstrable track record as a Store Manager or equivalent leading commercial and people performance.
- University degree (bachelor’s or equivalent) in a related field.
- Excellent interpersonal and written communication skills; polished client interaction and PR aptitude.
- Fluency in English and Italian; additional languages are an advantage.
Skills
Experience
Minimum 10 years’ experience in retail, ideally within luxury goods; proven experience managing a busy store or flagship location with responsibility for sales, team leadership and operational delivery.
Education
University degree (bachelor’s) in a related discipline.
Workplace
This position is based in Milan, Lombardy, Italy. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Benefits
Competitive salary (dependent on experience) with profit‑sharing; lunch tickets (€9/day); staff discount on RIMOWA products and LVMH Family & Friends offers; RIMOWA Essential Ambassador suitcase after 6 months on permanent contract; financial and psychological support via the LVMH Heart Fund; international environment within LVMH; career development and regular product & leadership training.
Culture
RIMOWA fosters a culture that blends technical precision and design-led luxury with an entrepreneurial, international mindset. The workplace emphasises craftsmanship, high standards of client service and continuous professional development within the LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.