Rimowa Senior Store Manager

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Maximize store profitability and productivity by building the team, developing employees, and achieving targets while adhering to company standards.
• Develop plans to achieve sales targets; assess market information with the Regional Manager and establish strategies to improve store performance.
• Lead by example, set the tone for the store, and provide feedback to improve efficiency.
• Use available resources to influence productivity and take responsibility and accountability for store performance.
• Implement the company’s sales training program consistently.
• Create an energetic, sales- and service-focused working environment.
• Manage the relationship with the shopping mall and ensure its marketing activities are executed smoothly to drive sales.
• Ensure customer issues are resolved in the store and empower the team to address concerns and meet customer needs.
• Monitor the store’s service environment through ongoing feedback on service behaviors.
• Complete daily tasks without compromising store service.
• Manage employees effectively and build customer relationships.
• Manage the store’s physical environment and maintain visual merchandising standards.
• Provide team members with timely, appropriate, and specific feedback.
• Resolve conflicts with team members promptly and effectively to achieve expected outcomes.
• Motivate the team to achieve and exceed performance targets; support company initiatives and foster a sense of belonging.
• Recognize each team member’s performance and contribution, communicating with them appropriately.
• Identify underperforming team members and take targeted action to improve their performance and development.
• Respond to different situations and achieve the intended outcomes; address challenges directly and promptly.
• Inspire others to achieve shared goals and follow leadership.
• Remain composed in difficult situations and uphold high standards of business ethics in relationships.
• Continuously establish and assess performance expectations.
• Ensure the team understands the company’s mission and business needs.
• Communicate effectively in writing, verbally, and nonverbally; engage professionally with different audiences using appropriate approaches to influence them.
• Communicate effectively with managers, peers, supervisors, and business partners, and ensure effective communication among team members.
• Use effective active-listening techniques and deliver difficult information objectively while respecting others’ self-esteem.

Skills

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.