Rimowa Sales Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 17, 2026
About Rimowa
Rimowa is a heritage luxury luggage maison renowned for engineering-led craftsmanship and iconic aluminum trunks; the brand operates globally within the LVMH group. As an employer, Rimowa combines artisanal attention to product detail with international retail operations and a client-focused service culture.
Rimowa seeks a Sales Supervisor in New York to lead boutique sales, drive clienteling and deliver exemplary luxury service at the Madison flagship.
Role & Responsibilities
- Drive and exceed individual and boutique sales targets, KPIs and client development objectives through high-impact selling and clienteling.
- Cultivate and maintain lasting relationships with a discerning luxury clientele through personalized service and proactive follow-up.
- Lead by example on the sales floor, demonstrating luxury selling, hospitality and service excellence to inspire the team.
- Coach, develop and motivate sales staff; support onboarding, training and ongoing performance management to elevate team capability.
- Support and execute store events, marketing initiatives and business-driving strategies to increase traffic and conversion.
- Oversee daily operational standards including opening/closing procedures, inventory control, shipping/receiving and store presentation.
- Maintain proficiency in POS, CRM/clienteling tools and other operational systems; ensure compliance with company policies and luxury service standards.
Qualifications
- Minimum 3 years of leadership experience in luxury retail, fashion or hospitality with demonstrable sales results.
- Proven ability to cultivate and retain high-value clients; an established luxury client book is strongly desirable.
- Strong leadership presence with excellent communication, interpersonal and coaching skills.
- Deep appreciation for luxury craftsmanship, travel and elevated lifestyles, aligned with the Rimowa brand.
- Flexible availability, including evenings, weekends and holidays; ability to regularly lift and handle items up to 20 lbs.
- Multilingualism in Spanish, French, Portuguese or Mandarin considered a strong asset.
Skills
Experience
Minimum three years of supervisory or leadership experience within luxury retail, fashion or premium hospitality, with a track record of meeting sales targets and developing high-performing teams.
Education
High school diploma or equivalent required; tertiary education in business, retail management or hospitality is a plus.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Rimowa blends Germanic engineering and craftsmanship with an international luxury retail approach; teams are expected to uphold rigorous product standards while delivering highly personalized client service. The work environment emphasizes mentorship, refined hospitality and a commitment to elevating the brand experience in flagship locations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Supervisor», «Boutique Sales Team Lead», «Senior Client Advisor», «Luxury Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.