- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €27,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 8, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a full-time Client Advisor for its Milan Via Verri boutique to build customer relationships through luxury consultations, sales, minor on-site repairs and comprehensive after-sales support. The role is permanent and governed by the CCNL Terziario Commercio; the initial gross annual salary is €27,000, with eligibility for individual commission, a team bonus, lunch tickets and the Ambassador program.
Role & Responsibilities
- Strengthen and develop customer relationships through first-class consultations.
- Meet individual CRM goals and deliver customer interactions across consultation, sales, and minor on-site repairs, supported by product and repair training.
- Serve as a professional point of contact for after-sales matters after customers leave the store.
- Manage repairs to first-class standards, from intake and communication with the responsible technical team through return of the product to the customer.
Qualifications
- Luxury-sector experience is welcomed, and applicants new to the team are also encouraged to apply.
- Fluent Italian and English; additional language skills are preferred.
- Passion for selling luxury products and delivering an excellent customer experience.
Skills
Experience
Luxury-sector experience is welcomed, but applicants new to the team are also considered.
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 27,000 per annum.
Benefits
Eligibility for individual commission and team bonus in accordance with company policy; lunch tickets; eligibility for the Ambassador program in accordance with company policy.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.