Rimowa Sales Advisor
RIMOWA seeks a Client Advisor in Milan (full‑time) to deliver luxury consultations and manage after‑sales service. Apply to join RIMOWA in Milan.
Overview
RIMOWA is a German luxury luggage maison recognised for its distinctive grooved aluminium cases and rigorous attention to craftsmanship, functionality and innovation. As the first German house within the LVMH group, RIMOWA operates at the intersection of heritage and modern design, offering employees exposure to an international luxury ecosystem and internal career mobility across the LVMH portfolio.
Role & Responsibilities
- Deliver exemplary, boutique-level customer consultations that convert interest into sales while reinforcing long-term client relationships.
- Achieve individual CRM targets through accurate customer profiling, follow-up communications and systematic relationship management.
- Provide front-line after-sales service: accept and assess repairs, coordinate with the technical team, manage customer communications and ensure timely returns.
- Perform minor on-site repairs and product servicing in accordance with RIMOWA quality standards.
- Maintain in‑store presentation and product knowledge, keeping abreast of new collections, materials and repair protocols.
Qualifications
- Minimum three years' experience in luxury retail or client-facing roles (experience in after-sales/repairs is an advantage).
- Fluency in Italian and English; additional language skills are highly desirable.
- Demonstrable client advisory aptitude with strong interpersonal and consultative selling skills.
- Comfort with CRM tools and a target-driven retail environment.
Skills
Experience
Minimum 3 years of professional experience in luxury retail or a comparable client-facing environment; prior exposure to after‑sales processes, repair intake or technical coordination is beneficial but not mandatory.
Workplace
The role is situated in Milan, Lombardy, Italy. There are currently 541 open positions in Milan on Cerulean, with 11 added recently. Within Lombardy, Cerulean currently features 564 open roles, including 11 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Benefits
Competitive compensation with profit‑sharing system; staff discount on RIMOWA products; lunch tickets.
Culture
RIMOWA balances atelier-level craftsmanship with a modern, innovation-led approach to product design. The workplace is international and performance-oriented, offering structured development opportunities and mobility within the broader LVMH network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.