Rimowa Sales Advisor
RIMOWA seeks a Sales Advisor in Brussels, Belgium — full-time permanent role delivering luxury retail service and omnichannel sales in the RIMOWA boutique.
Overview
RIMOWA is a German maison specialising in high-end luggage and travel accessories and is part of the LVMH group. The brand is recognised for its fusion of functionality, craftsmanship and refined design, operating boutiques worldwide that prioritise exceptional client service and product excellence.
Role & Responsibilities
- Deliver an exceptional, personalised customer experience and adhere to operational procedures.
- Embody RIMOWA’s brand values in daily client interactions and guarantee a distinctive boutique experience.
- Achieve individual and store sales targets, leveraging omnichannel services to maximise revenue.
- Understand and anticipate client needs, advise on product selection and recommend appropriate solutions.
- Provide authoritative product expertise on luxury luggage and leather goods, including materials and manufacturing.
- Build and maintain customer loyalty while developing and growing the CRM database.
- Implement merchandising standards and ensure the boutique is maintained to brand presentation guidelines.
- Prepare for and actively participate in stock inventories.
- Support after‑sales service operations in coordination with the Client Care Center.
Qualifications
- Higher education diploma (Bachelor’s degree or equivalent).
- Minimum of 3 years’ experience in high-end or luxury retail.
- Fluent in French and English; proficiency in Chinese (Mandarin) is required; additional languages are an asset.
- Excellent interpersonal skills with a warm, welcoming demeanour suited to an international clientele.
- Comfortable with digital working methods and competent using CRM systems.
- Strong attention to detail, pragmatic creativity and an entrepreneurial mindset.
Skills
Experience
Minimum 3 years of proven experience in a high-end or luxury retail environment, preferably within luggage, leather goods or travel-related categories.
Education
Higher education diploma (Bachelor’s degree or equivalent).
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium. Cerulean lists 48 open roles in Brussels, including 2 posted recently. In Belgium as a whole, Cerulean currently features 64 open positions, with 4 posted this week.
Culture
RIMOWA fosters an inclusive, diverse culture that values varied perspectives and international backgrounds. The maison combines a respect for traditional craftsmanship with a spirit of innovation, encouraging initiative and entrepreneurial thinking within its boutique teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.