- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
The Retail Support Associate supports the RIMOWA store team with operational duties that contribute to store productivity and performance. This permanent, full-time, on-site role is based at the Bloor Street store in Toronto.
Role & Responsibilities
- Reports to the Store Manager and ensures duties are performed accurately.
- Monitors shipments and promptly follows up on discrepancies.
- Assists with preparation for and completion of year-end inventory counts.
- Selects appropriate shipping methods and prepares related paperwork.
- Keeps stock areas neat, clean, and orderly in line with company standards.
- Performs basic luggage repairs using small hand tools.
- Counts boxes and checks them against bills of lading; promptly reports discrepancies, shortages, or damage.
- Assists the sales floor with product placement and stock recovery.
- Completes transfer forms.
- Receives merchandise onto the sales floor.
- Keeps cash wraps stocked with operational supplies in accordance with store-readiness standards.
- Accurately tracks and places all paid goods.
- Makes deliveries as requested.
- Assists Client Advisors on the sales floor as needed.
- Uses the R-client tool to contact clients about repairs or, when appropriate, propose new products.
- Handles projects as required by the management team or business needs.
Qualifications
- High school diploma or equivalent.
- Detail-oriented and task-focused.
- Professional, with strong verbal and written communication skills.
- Excellent problem-solving skills, a positive attitude, and a collaborative approach.
- Able to work varied hours and days, including nights, weekends, and holidays.
- Able to repeatedly lift large boxes weighing up to 25 lb.
Skills
Experience
Minimum 3 years
Education
High school diploma or equivalent
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.