Rimowa Retail Support Associate
RIMOWA — Temporary Store Support / Client Advisor in Milan. One‑day assignment (6 April) to assist clients, after‑sales and deliveries at La Rinascente.
Overview
RIMOWA is the German Maison within the LVMH Group, renowned for marrying functional engineering with luxury craftsmanship. The brand develops travel luggage and accessories that emphasise longevity, innovation and meticulous attention to detail. As part of LVMH, RIMOWA operates with high standards of service and product excellence across global retail locations.
Role & Responsibilities
- Provide ad hoc support across store operations where the sales team requires additional assistance.
- Welcome and greet clients at the store entrance, ensuring an elevated and comfortable in‑store experience.
- Support after‑sales activities, including processing repairs/returns and coordinating client communications.
- Assist with stockroom management, incoming deliveries and basic inventory handling.
- Represent the brand with exemplary luxury service standards and professional presentation.
Qualifications
- Fluency in Italian and English; additional languages are an advantage.
- Customer‑oriented attitude with a strong focus on client experience and discretion.
- Professional appearance and the ability to deliver luxury service standards.
- Right to work in Italy for the duration of the assignment.
Skills
Experience
Entry‑level. Previous experience in luxury retail or a customer‑facing role is welcomed but not required; newcomers with excellent client skills are encouraged to apply.
Education
High school diploma or equivalent; vocational training in retail, hospitality or related fields is advantageous.
Workplace
This position is based in Milan, Lombardy, Italy. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Culture
RIMOWA blends German engineering rigor with luxury hospitality, cultivating a collaborative environment that prizes precision, innovation and timeless design. Retail teams are expected to deliver understated sophistication and service excellence consistent with the Maison’s heritage within LVMH.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.