Rimowa Retail Operations Supervisor

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Oversee boutique operations and business performance in partnership with the Store Manager and corporate partners, covering stock management, facilities maintenance, security, supply ordering, finance compliance, training, POS and communication systems; recommend solutions to support efficient operations.
• Manage Client Care and Retail Support.
• Train, lead and develop the operations team, and support operational training for all store employees.
• Coach the team on performance, provide professional development and nurture corporate alignment.
• Ensure internal control procedures are followed and monitored.
• Streamline retail processes and procedures to improve efficiency and effectiveness.
• Ensure employees follow standard operating procedures, company policies and store guidelines.
• Lead health and safety procedures and protocols in partnership with the Store Manager, and ensure compliance.
• Safeguard the physical security of company assets, clients and employees.
• Train store employees in operational policies and procedures and enforce the requirements of the Employee Handbook, Retail Operations Manual and related guidance.
• Manage inventories, cycle counts and related tasks, ensuring completion within required timelines and in accordance with company directives.
• Oversee inventory preparation and maintenance, ensuring employees understand their inventory and cycle-count responsibilities.
• Communicate inventory results and progress to the Store Manager and relevant corporate partners.
• Ensure procedures and company directives are followed for merchandise receipt, supplier returns and inbound and outbound shipments.
• Work with Store Management to maintain inventory levels of required supplies.
• Manage risk, physical security, employee issues, store cash controls, inventory, inter-store communication and loss prevention with Store Management and corporate partners.
• Support Client Care department operations as needed to maintain operational efficiency and the client experience.
• Partner with Store Management and Client Care to ensure Client Care directives are followed and staff are trained.
• Identify facilities maintenance issues and opportunities with Store Management, and ensure timely, cost-effective resolution.
• Maintain back-of-house areas to company standards, including cleanliness and organization of merchandise and non-merchandise backstock.
• Support the Store Manager in keeping the boutique clean and well maintained, and ensure employees understand their responsibility for store cleanliness.

Qualifications

• High school diploma or equivalent.
• 3–5 years of management experience, with at least two direct reports.
• Professional presentation and excellent communication skills.
• Excellent problem-solving skills, a positive attitude and a team-oriented approach.
• Knowledge of fashion and design trends is ideal, along with a love of travel.
• Ability to repeatedly lift large boxes weighing up to 20 lb.
• Ability to work varied shifts, including days, evenings, weekends and holidays.

Skills

Experience

At least 3 years; 3–5 years of management experience with a minimum of two direct reports.

Education

High school diploma or equivalent.

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.