Rimowa Retail Operations Executive

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Support the Retail Manager in planning, organizing, and directing operational activities.
• Implement and maintain operational policies and procedures, and ensure compliance with relevant regulations and company standards.
• Manage stock and replenishment of staff uniforms, packaging materials, and store supplies.
• Coordinate with other departments to ensure the timely, efficient flow of materials and resources.
• Coordinate maintenance and repairs for store facilities and equipment to maintain a safe, functional environment.
• Identify opportunities to streamline operations and improve efficiency; support the development and implementation of process improvements and best practices.
• Conduct regular store visits to assess compliance with established standards and identify areas for improvement.
• Compile and analyze sales data to identify trends, patterns, and improvement opportunities; prepare regular reports on operational performance, achievements, and concerns.
• Support budget management and operational cost control; monitor expenditures against approved budgets and address variances.
• Review invoices for operational expenses, including uniform cleaning, cash collection services, and shopping bag orders, for accuracy and compliance with company policies.
• Manage monthly mall reimbursement requests, compiling documentation and ensuring timely submission.
• Monitor store stock levels, primarily for non-suitcase items, to anticipate demand and prevent stockouts.
• Troubleshoot logistical issues and delays, identifying and implementing solutions to minimize disruption.
• Assist with planning and execution of the annual stock take.
• Support store opening and renovation projects through planning, coordination, and execution, ensuring completion on time, within budget, and to required standards.

Qualifications

• Bachelor’s degree.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and as part of a team.
• Good command of spoken and written English and Mandarin.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Skills

Experience

Minimum 3 years of related experience, preferably in a luxury or high-end retail environment. Candidates with more experience may be considered for Senior Retail Operations Executive.

Education

Bachelor’s degree

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.