Rimowa Retail Manager

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Develop and execute retail strategies aligned with global business objectives to achieve and exceed sales targets across all stores in Taiwan.
• Monitor and analyze KPIs, identify improvement opportunities, and implement data-driven action plans to optimize business performance.
• Conduct market analysis, monitor competitor activity, and identify emerging trends and growth opportunities.
• Maintain expert knowledge of RIMOWA product categories and collections, using these insights to develop sales strategies aligned with brand direction.
• Collaborate with marketing, merchandising, and client care teams to execute retail strategies and align with company goals.
• Build and maintain relationships with key partners, stakeholders, and landlords to support business growth and brand presence.
• Represent Taiwan retail and provide insights and recommendations for regional strategic decision-making.
• Build, lead, mentor, and develop a high-performing retail team, fostering excellence, accountability, and continuous improvement.
• Inspire and empower the team to achieve and exceed company goals while creating a positive and rewarding work environment.
• Foster a collaborative, inclusive team environment with a shared vision, belonging, and engagement.
• Provide ongoing coaching, training, and performance management to support team members' professional development.
• Lead by example through professionalism, dedication, and commitment to RIMOWA's values.
• Partner with HR to evolve recruitment and retention practices and attract and retain top talent.
• Liaise with stakeholders and departments locally and at headquarters, using available resources to achieve business objectives and ensure seamless operations.
• Champion a service-driven, client-centric culture that supports business growth through innovation and exceptional customer service.
• Ensure consistently high client service across all retail locations, implementing and upholding RIMOWA's luxury selling ceremony, service standards, and personalized client outreach programs.
• Collaborate with Client Care to deliver exceptional in-store client care and after-sales service.
• Implement and monitor client feedback mechanisms to identify improvement opportunities and enhance client satisfaction.
• Oversee inventory management, store layout, and visual merchandising to maximize efficiency, profitability, and brand consistency.
• Ensure compliance with company policies, procedures, and audit requirements, maintaining high standards of operational integrity.
• Maintain high in-store operating standards aligned with company guidelines and brand standards.
• Lead ongoing training for store management and staff on operating procedures to ensure efficient and effective store operations.

Qualifications

• At least 5–7 years of multi-store management experience; luxury retail experience is strongly preferred.
• Experience liaising with headquarters is an advantage.
• Exceptional problem-solving, decision-making, planning, organizing, interpersonal, presentation, and communication skills.
• Strong business acumen and awareness of market trends in Taiwan.
• Highly self-motivated, with strong multitasking capability and a drive for continuous improvement in a fast-paced environment.
• Proactive, can-do attitude and strong initiative, with the ability to work effectively under pressure and meet deadlines.
• Proficiency in MS Office Suite: Excel, Word, PowerPoint, and Outlook.
• Fluency in English.

Skills

Experience

At least 5–7 years of multi-store management experience; luxury retail experience is strongly preferred. The source also states a minimum of 10 years of experience without further detail.

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.