Rimowa Project & Performance Manager

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Lead and actively manage all strategic and IT projects within the Client Care roadmap, defining scope, objectives, deliverables, and timelines
• Allocate resources, manage project phases, monitor progress against milestones, identify potential risks, and develop mitigation strategies
• Establish effective cross-functional communication with regular project updates and proactive issue resolution
• Define, monitor, and manage project budgets while tracking expenses and ensuring adherence to financial constraints
• Identify process inefficiencies and implement continuous improvement initiatives, balancing quick wins with long-term optimization projects
• Monitor, analyse, and challenge key performance indicators across regions including NPS, repair lead times, and repair productivity
• Coordinate with regional teams to challenge and consolidate P&L statements with monthly financial follow-up
• Identify performance gaps and bottlenecks through in-depth data analysis to uncover operational optimization opportunities
• Collaborate with key stakeholders to develop actionable improvement plans and communicate complex topics in simplified formats

Qualifications

• Master's degree in Supply Chain Management, Business Administration, or related field
• Minimum 5 years of professional experience in project management
• Strong analytical, data-driven, and structured problem-solving capabilities with demonstrated priority management
• Proficiency in Excel, PowerPoint, and presentation skills; Power BI experience is advantageous
• Fluent English
• Excellent communication skills and demonstrated collaborative team player orientation

Skills

Experience

Minimum 5 years of professional experience in project management, with proven ability to lead strategic initiatives, manage complex project portfolios, and drive operational improvements in matrix environments. Demonstrated experience collaborating across multiple business functions and geographic regions required.

Education

Master's degree in Supply Chain Management, Business Administration, or a related field.

Workplace

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.