Rimowa Project and Performance Manager

Location
Employment Full-Time
Seniority Manager
Department Clienteling, CRM & VIP Relations
Industry Fashion, Apparel & Leather Goods
Posted Apr 12, 2026
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RIMOWA in Paris is hiring a Project and Performance Manager to lead Client Care projects and performance improvement (full‑time, on‑site).

Overview

RIMOWA is a German maison within the LVMH Group, recognised for industrial craftsmanship and engineering-led luxury luggage. The brand combines heritage metalwork and contemporary design to create durable travel essentials, and operates globally across retail, e‑commerce and after‑sales service channels.

Role & Responsibilities

  • Lead end-to-end strategic and IT projects within the Global Client Care roadmap: define scope, objectives, deliverables, timelines and resource requirements.
  • Manage cross-functional project teams, allocate resources, monitor progress against milestones, mitigate risks and ensure on-time delivery within budget.
  • Design, implement and sustain continuous improvement initiatives—identifying quick wins and longer-term process optimisations to increase efficiency and service quality.
  • Monitor and challenge regional performance through KPI analysis (e.g. NPS, lead time to repair, repair productivity) and convert findings into actionable improvement plans.
  • Coordinate budget processes with regional stakeholders, consolidate P&L, track project expenses and ensure monthly financial follow-up with finance.
  • Prepare clear, executive‑level communications and presentations to update stakeholders and senior management on project status, risks and benefits realization.

Qualifications

  • Master’s degree in supply chain, business administration or a related discipline.
  • Minimum 5 years' demonstrable experience in project management, preferably within client care, after‑sales operations or retail service environments.
  • Proven ability to lead cross‑functional initiatives and influence stakeholders across IT, Retail, E‑commerce, CRM, Finance and Product teams.
  • Excellent written and verbal communication skills in English; ability to simplify and present complex topics to diverse audiences.
  • Strong analytical and data‑driven mindset with structured problem‑solving and priority management capabilities.
  • Resilience under tight deadlines and a proactive, solution‑oriented approach to operational challenges.

Skills

Project management Continuous improvement (process optimisation) KPI monitoring and analysis (including NPS, lead time to repair, repair productivity) P&L consolidation and budget management Data analysis and insight generation Stakeholder management and cross‑functional collaboration Presentation skills Excel Power Point Power BI

Experience

At least five years of progressive project management experience, ideally with exposure to client care/after‑sales, retail operations or service performance improvement in a luxury or consumer goods environment.

Education

Master’s degree in supply chain, business administration or a related field.

Workplace

The role is situated in Paris, Île-de-France, France.

Culture

RIMOWA blends German engineering and durable craftsmanship with LVMH’s luxury savoir‑faire; the workplace emphasizes rigorous design thinking, collaborative cross‑disciplinary work and a global mindset. The maison values diversity and inclusion, aiming to foster teams whose experiences reflect a broad international clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

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The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Project Manager», «Performance Improvement Manager», «Continuous Improvement Project Manager», «Service Operations Project Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.