- Location
- Boston Massachusetts USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 21, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
The Operations Supervisor oversees boutique operations and business performance at Rimowa in Boston, partnering with the Store Manager and corporate teams on stock, facilities, security, supply ordering, finance compliance, training, POS, and communication systems. The role is permanent and full-time, with responsibility for operational teams, retail excellence, loss prevention, Client Care, and facilities maintenance.
Role & Responsibilities
- Manage retail support and recruit operations associates with development potential.
- Train, lead and develop the operations team, and support operational training for all store staff.
- Coach the team on performance, provide professional development, and nurture the corporate culture.
- Monitor and ensure compliance with internal control procedures.
- Streamline retail operations processes and procedures for efficiency and effectiveness.
- Ensure employees follow standard operating procedures, store guidelines, and company policies.
- Lead health and safety procedures and protocols in partnership with the Store Manager, ensuring compliance.
- Safeguard the physical security of company assets, customers, and employees.
- Train store employees on operational policies and procedures, and enforce policies in accordance with the Employee Handbook, Retail Operations Manual, and related materials.
- Assist with inventory reconciliation and cycle counts as needed.
- Collaborate with and support the global team on risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication, and loss-prevention audits.
- Complete ad hoc projects assigned by management.
- Support the store's Client Care department to promote operational efficiency and a brand-standard client experience.
- Work with Store Management and Client Care to ensure directives are followed in the boutique and staff are well trained.
- Identify facilities maintenance issues and opportunities, and ensure timely, cost-effective resolution.
- Maintain back-of-house standards, including cleanliness and organization of merchandise and non-merchandise backstock.
- Help ensure the boutique is clean and well maintained, and that employees understand their responsibility for store cleanliness.
- Manage the boutique's operational expectations and overall business success with the Store Manager and corporate partners across stock management, facilities maintenance, security, supply ordering, finance compliance, training, POS systems, and communication systems; recommend solutions for efficient operations.
Qualifications
- High school diploma or equivalent.
- At least 3 years of management experience; 3–5 years preferred, with a minimum of two direct reports.
- Professional presentation and excellent communication skills.
- Excellent problem-solving skills, a positive attitude, and a team-oriented approach.
- Knowledge of fashion and design and a love of travel are ideal.
- Ability to lift boxes weighing up to 20 lb.
- Availability to work varied shifts, including days, evenings, weekends, and holidays.
Skills
Experience
At least 3 years; ideally 3–5 years of management experience, with a minimum of two direct reports.
Education
High school diploma or equivalent.
Workplace
This position is based in Boston, Massachusetts, USA.
Explore jobs in the USA.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Supervisor», «Store Operations Supervisor», «Retail Operations Team Leader», «Operations Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.