Rimowa Luxury Sales Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Luxury Automotive
- Posted
- Sep 18, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
Join RIMOWA in Vienna as a Client Advisor in luxury retail, providing consultancy and after-sales support within the LVMH Group.
Role & Responsibilities
- Provide first-class consultations to clients, building and strengthening customer relationships through an intuitive understanding of luxury positioning and product benefits
- Drive individual CRM goals and manage customer interactions across consultation, sales, and on-site service delivery
- Deliver comprehensive after-sales support as a professional point of contact for customers, ensuring continuity beyond the initial purchase
- Manage repair intake, processing, and coordination, liaising with the technical team to ensure products meet RIMOWA's highest quality standards and are returned promptly to clients
- Support small on-site repairs and product maintenance services, demonstrating expertise in RIMOWA's manufacturing excellence and craftsmanship
Qualifications
- Minimum 3 years of experience in luxury retail or client-facing roles
- Demonstrated expertise in customer relationship management and sales achievement
- Outgoing personality with strong interpersonal and communication skills
- Intuitive understanding of luxury brand positioning and customer expectations
- Ability to manage multiple customer interactions with professionalism and attention to detail
Skills
Experience
Minimum 3 years of relevant experience in luxury retail, customer service, or related client-facing roles within the premium or luxury goods sector.
Education
Secondary education or equivalent; tertiary qualifications in hospitality, business, or related disciplines are advantageous.
Workplace
The successful candidate will be located in Vienna, Vienna, Austria.
Benefits
Competitive and attractive compensation with additional profit-sharing system; staff discount on RIMOWA products and regular LVMH Family & Friend offers; lunch tickets with monthly budget for meals at partner restaurants; employer-financed pension commitment in the event of death or disability; access to international opportunities within the LVMH Group; career development and progression opportunities; financial and psychological support through the LVMH Heart Fund.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Relations Associate», «Retail Consultant», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.