Rimowa Global Client Care Coordinator
About Rimowa
RIMOWA, a prestigious German Maison under the LVMH Group, is renowned for its commitment to crafting essential travel tools that blend luxury with functionality. With over 120 years of heritage, RIMOWA stands as a global lifestyle brand dedicated to innovation and craftsmanship. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for career growth within a diverse and international environment.
Join RIMOWA in Cologne, Germany as a Global Client Care Coordinator. This full-time role offers a dynamic work environment within the LVMH Group, focusing on client care operations.
Role & Responsibilities
- Manage and maintain master data for spare parts.
- Set up new products and services in relevant systems.
- Coordinate repair profile modifications and store opening/closing procedures.
- Grant and manage access to Power BI dashboards.
- Perform daily credit note validation and monthly invoice compensation.
- Oversee and manage RMS (Repair Management System) translations.
- Process and implement warranty changes.
- Provide comprehensive backend support to regional teams.
- Offer ongoing support to franchises and external partners, addressing inquiries and resolving issues.
Qualifications
- Minimum 3 years of work experience in operations, master data, retail, or customer services.
- Interest in technical details of products; experience with suitcase repairs is a plus.
- Proven ability to develop effective business relationships and work cross-functionally.
- Client-oriented with a commitment to excellence and client satisfaction.
Skills
Experience
Minimum 3 years of work experience in operations, master data, retail, or customer services.
Workplace
This position is based in Cologne, North Rhine-Westphalia, Germany.
Benefits
The position offers 30 days of paid vacation per year, flexible working hours, a RIMOWA Essential Cabin suitcase after the probationary period, corporate benefits including a 30% discount on RIMOWA products, a company pension scheme with a high employer contribution, and other capital-forming benefits. Additional perks include a great canteen with freshly cooked affordable food, Urban Sports Club membership, a public transportation ticket, and a job bike (partly subsidized).
Culture
RIMOWA celebrates an inclusive and diverse culture, which is integral to its DNA. The company thrives on having diverse talent with a range of backgrounds, skills, and capabilities, reflecting its broad consumer base. Diversity is viewed as a key enabler for business growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.