Rimowa E-Commerce Manager

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Develop and execute e-commerce strategies for Taiwan and Hong Kong aligned with business goals.
• Conduct market research and competitive analysis to identify growth opportunities and trends in both markets.
• Collaborate with regional and global teams to ensure consistent brand messaging and e-commerce best practices.
• Oversee day-to-day operations of the e-commerce websites in Taiwan.
• Manage product listings, content updates and campaigns to optimize customer engagement and conversion.
• Ensure accurate inventory management, order fulfilment and timely delivery with logistics partners.
• Liaise with the customer service team to ensure a smooth and reliable customer journey.
• Monitor website performance, troubleshoot technical issues and work with global teams to resolve them.
• Develop and implement digital marketing strategies to drive traffic and customer acquisition.
• Manage relationships with external agencies and partners for digital marketing initiatives.
• Analyse marketing campaign performance, identify areas for improvement and optimize ROI.
• Monitor product performance, identify fast- and slow-moving items, and recommend adjustments.
• Oversee product categorization, attribute management and visually appealing product presentations.
• Track and analyse KPIs including sales revenue, conversion rates, average order value, customer acquisition cost and return rates.
• Generate regular reports and provide actionable insights to senior management.
• Use web analytics tools such as Google Analytics to monitor user behaviour and identify optimization opportunities.
• Identify and address performance gaps to achieve business objectives.

Qualifications

• Demonstrated success driving online sales growth and managing complex e-commerce operations.
• Strong understanding of digital marketing channels, including SEO, SEM, social media and email marketing.
• Proficiency with e-commerce platforms such as Shopify, Magento and Salesforce Commerce Cloud, and web analytics tools such as Google Analytics.
• Excellent analytical skills and the ability to interpret data and make data-driven decisions.
• Strong communication, interpersonal and presentation skills.
• Fluency in English is required.

Skills

Experience

5–8 years of proven e-commerce management experience, with significant experience in Taiwan and/or Hong Kong markets; at least 10 years also stated.

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.