Rimowa E-Commerce and Client Experience Working Student

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

The working student supports RIMOWA’s EMEA E-Commerce and Client Services teams with day-to-day operations, performance analysis, and initiatives to improve the client experience, collaborating across E-commerce, CRM, Retail, and Client Services. This part-time, temporary role is based in Cologne.

Role & Responsibilities

• Help prepare weekly sales and client experience reports, check data quality, and highlight trends or questions for the team.
• Support product launches and campaigns by checking product information, website content, and the online shopping journey across EMEA markets.
• Test new website features and processes, document issues clearly, and follow up with the relevant teams.
• Assist with e-commerce operations, including tracking order issues and helping colleagues investigate individual cases.
• Support client experience and CRM initiatives by preparing analyses, coordinating outreach lists, and tracking results.
• Research e-commerce, omnichannel, and client service practices and share useful ideas with the team.
• Help coordinate smaller projects and keep documentation, timelines, and follow-ups organised.

Qualifications

• Currently enrolled in a degree programme, ideally in business, marketing, digital commerce, or a related field.
• Fluent in English and German; another European language is a plus.
• Comfortable with Excel and PowerPoint, with an interest in working with data; experience with analytics, CRM, or e-commerce tools is welcome but not required.
• Works carefully, asks questions when something is unclear, and follows through on tasks.
• Enjoys collaborating with different teams and is interested in how digital commerce and client service shape the experience of a premium brand.
• First experience in retail, hospitality, customer service, or e-commerce is a plus.

Skills

Experience

First experience in retail, hospitality, customer service, or e-commerce is a plus.

Education

Currently enrolled in a degree programme, ideally in business, marketing, digital commerce, or a related field.

Workplace

Compensation

The base compensation for this position is EUR 14 per hour.

Benefits

Paid vacation; flexible working hours; up to two days of home office per month; corporate benefits; 30% discount on the RIMOWA assortment; canteen with freshly cooked, affordable meals; free employee parking; subsidised public transportation ticket; Urban Sports Club membership; development opportunities within LVMH.

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.