- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a CRM and Training Coordinator Intern to support boutiques across EMEA on CRM and training topics, working with the Head of CRM & Training and Senior Training Manager. The internship covers retail CRM analytics, clienteling, training records, mobile learning and rollout of a global onboarding program.
Role & Responsibilities
- Monitor retail CRM KPIs covering client data acquisition, clienteling and loyalty; prepare weekly and monthly reports and identify best practices and opportunities.
- Assist with clienteling campaigns for product launches and store openings, supporting loyalty and retention initiatives.
- Help boutiques follow loyalty actions for their portfolios of top clients.
- Conduct ad hoc analyses of client profiles and behavior to increase local sales and client retention.
- Keep CRM training materials up to date.
- Respond to boutiques’ operational CRM requests to improve responsiveness and address field teams’ needs.
- Maintain accurate training records, including attendance, feedback, progress and certifications.
- Work with the EMEA team to encourage engagement with the mobile learning tool and help create communications that promote participation.
- Support the Training Manager in developing training materials for new store openings and initiatives.
- Support the rollout of the new global onboarding program by monitoring training, tracking progress across new and existing stores, monitoring KPIs, and facilitating communication and consistent follow-up.
- Stay informed about learning trends and technologies and propose innovative training methods for the region.
Qualifications
- Business school education with a specialization in Marketing, Economics or Business Management.
- A good level of French and English to communicate with contacts across the EMEA region.
Skills
Education
Business school education with a specialization in Marketing, Economics or Business Management.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM and Learning Intern», «Clienteling and Training Intern», «Customer Relationship Management Intern», «Retail Training and CRM Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.