Rimowa Client Services Advisor
- Location
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $23–26/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Rimowa
Rimowa is a premium luggage maison celebrated for technical innovation, meticulous craftsmanship and refined travel accessories. As part of the LVMH group, Rimowa combines heritage manufacturing with a global retail and digital presence, and maintains exacting standards for client experience across boutiques, e‑commerce and after‑sales services.
Rimowa seeks a French‑speaking Client Services Advisor in Long Island City, Queens, NY — on‑site role supporting ecommerce and client care (USD $23–$26/hr).
Role & Responsibilities
- Deliver personalised, best‑in‑class service to clients across phone, email, live chat and online repair forms using the company CRM platforms.
- Manage inbound client contacts to meet SLAs, resolve inquiries and minimise escalations while achieving productivity and sales targets.
- Coordinate omnichannel fulfilment with the warehouse and carrier partners — processing shipments, returns, cancellations and related escalations.
- Support after‑sales workflows including assessment and facilitation of repairs (warranty and paid), prepare estimates/quotes and manage replacement requests.
- Create shipping and repair labels, order repair spare parts in coordination with the workshop, invoice clients and issue payment links when required.
- Inspect and verify incoming goods against documentation, record shortages and report or reject damaged shipments.
- Proactively apply product and process knowledge to anticipate client needs and enhance the overall luxury experience.
- Liaise cross‑functionally with retail, logistics, CRM and the repair workshop to ensure coherent service across all touchpoints.
Qualifications
- Fluency in French and English (spoken and written).
- Authorized to work in the United States.
- Bachelor’s degree or equivalent professional experience.
- Minimum of 3 years’ experience in customer service, luxury retail, call centre operations or a related fast‑paced environment.
- Availability to work Saturdays and flexibility for on‑site scheduling in Long Island City, Queens.
- Proven ability to resolve complex or escalated situations with diplomacy and composure.
- Strong verbal, written and analytical communication skills; able to follow procedures and take ownership of client issues.
- Proactive, self‑starter with a collaborative mindset and capacity to multitask under pressure.
Skills
Experience
At least 3 years of professional experience in customer service, luxury retail, call centre or operations roles, with demonstrable proficiency handling escalations, omnichannel client enquiries and post‑purchase workflows.
Education
Bachelor’s degree or equivalent professional experience.
Workplace
This position is based in Long Island City, New York, USA, within easy reach of New York City.
Compensation
The base compensation for this position ranges from USD 23 to USD 26 per hour.
Culture
Rimowa fosters a client‑centric culture built around technical excellence and refined service. Employees operate within a collaborative, cross‑functional environment that values precision, initiative and a polished approach to luxury client care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Advisor», «Customer Service Specialist», «E‑commerce Client Advisor», «After‑Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.