Rimowa Client Service Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 30, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA seeks Client Service Advisor in Cologne, Germany. Hybrid role delivering exceptional customer service across European markets with competitive benefits package.
Role & Responsibilities
- Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across European markets
- Embody RIMOWA brand values and maintain the highest level of professionalism in all client interactions
- Take ownership of client requests and ensure their resolution through established processes while remaining flexible to adapt and provide personalized solutions
- Build and maintain strong client relationships by understanding preferences, anticipating needs, and offering tailored recommendations
- Meet and exceed individual and team KPIs related to customer satisfaction, service quality, and client retention with a sales-driven approach
- Collaborate closely with other departments to solve requests efficiently and enhance the overall customer experience
- Escalate complex issues beyond scope with clear and contextual information
- Maintain accurate records by inputting data into CRM systems and other relevant databases
- Maintain in-depth product knowledge to offer expert advice and recommendations
- Identify and suggest process improvements to enhance operational efficiency
Qualifications
- Minimum 2–3 years of professional experience in a Client Care or Customer Service role
- Strong sales and product storytelling skills aligned with luxury industry standards and RIMOWA values
- Customer-first mindset with excellent interpersonal skills and ability to handle complaints professionally
- Proficiency in Microsoft Office suite and CRM software (Salesforce experience advantageous)
- Excellent verbal and written communication skills in English and German
- Flexibility to work shifts including evenings, weekends, and holidays
- Ability to manage multiple tasks concurrently and deliver results to agreed timelines
Skills
Experience
Minimum 2–3 years of professional experience in a Client Care or Customer Service role, preferably within luxury retail or hospitality sectors. The candidate should demonstrate proven expertise in managing client relationships, handling challenging situations professionally, and achieving customer satisfaction objectives.
Education
No specific educational qualifications mandated; however, proficiency in German and English (written and verbal) is essential. Additional languages are advantageous.
Workplace
This position is based in Cologne, North Rhine-Westphalia, Germany.
Benefits
30 days paid vacation per year, flexible working hours, RIMOWA Essential Cabin suitcase gift after probationary period, 30% discount on RIMOWA products, company pension scheme with high employer contribution, company canteen with freshly prepared meals, Urban Sports Club membership, subsidized public transportation and job bike.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Client Relations Advisor», «Customer Service Representative», «Client Engagement Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.