- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €27,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 2, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a Chinese-speaking Client Advisor for its Piazza di Spagna store in Rome on a full-time, one-year temporary contract, governed by the CCNL Terziario Commercio. The role combines luxury consultations and sales, CRM targets, minor repairs and comprehensive after-sales support; the initial annual gross salary is €27,000 full-time equivalent and may vary with experience, skills, seniority and organizational needs.
Role & Responsibilities
- Build and strengthen customer relationships through first-class consultations.
- Meet individual CRM goals and handle customer interactions across consultation, sales and minor on-site repairs, supported by product and repair training.
- Provide professional after-sales support and remain a point of contact for customers on after-sales matters.
- Process repairs to high standards, from intake and communication with the technical team through returning the product to the customer.
Qualifications
- Fluent Italian, Chinese and English; additional languages are advantageous.
- Passion for selling luxury products and delivering an excellent client experience.
Skills
Experience
Experience in the luxury sector is welcomed, but new starters are also encouraged to apply.
Workplace
This position is based in Rome, Lazio, Italy.
Compensation
The base compensation for this position is EUR 27,000 per annum.
Benefits
Eligibility for individual commission and team bonus in accordance with company policy; lunch tickets; eligibility for the Ambassador program in accordance with company policy.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Advisor», «Customer Experience Advisor», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.