Rimowa Client Care Technician

About Rimowa

Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.

Role & Responsibilities

• Inspect used and returned products to determine repair needs.
• Repair or replace defective or worn-out parts and components using hand tools, power tools, or specially designed tools.
• Test and adjust repaired products to ensure proper functioning according to company standards.
• Estimate labor and material costs for repairs to used and returned products.
• Inspect new products for manufacturing defects or shipping damage and communicate findings to the appropriate parties.
• Operate computerized inventory and reordering systems to track service and repair department needs, stock, supplies, and requests.
• Assist the Head Technician with training Client Care Technician trainees and/or store employees.
• Load, unload, and move materials manually or with hand-operated equipment.
• Perform other material-handling activities as required, including counting, weighing, sorting, packing, and unpacking for the service and repair department.
• Ensure safe working conditions in accordance with OSHA regulations.
• Clean work areas and equipment daily.

Qualifications

• At least two years of experience in a manufacturing or technical environment, with hands-on experience using small hand tools.
• High school diploma or equivalent education.
• Mechanical background using hand and power tools.
• Three years of experience as a machine operator or assembler in manufacturing is preferred.
• Experience repairing industry products, specifically luggage.
• Strong attention to detail and quality.
• Ability to work independently.
• Ability to lift 25 pounds repeatedly.
• Ability to work under pressure.
• Manual dexterity and hand-eye coordination.
• Ability to stand for extended periods.
• Ability to read text and use documents.
• Numeracy, writing, and oral communication skills.
• Ability to work with others.
• Problem-solving, decision-making, and critical-thinking skills.
• Job-task planning and organization skills.
• Significant use of memory and ability to find information.
• Computer skills and commitment to continuous learning.

Skills

Experience

At least two years in a manufacturing or technical environment; three years as a machine operator or manufacturing assembler preferred; experience repairing luggage required; minimum three years overall.

Education

High school diploma or equivalent education.

Culture

Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.