- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 30, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
The Client Care Technician inspects, repairs and tests luggage and other products, estimates repair costs, tracks service inventory, and supports training and materials handling. This is a permanent, full-time, on-site role in Queens, New York.
Role & Responsibilities
- Inspect used and returned products to determine repair requirements.
- Repair or replace defective or worn parts and components using hand tools, power tools or specially designed tools.
- Test and adjust repaired products to ensure they function properly and meet company standards.
- Estimate labor and material costs for repairs to used and returned products.
- Inspect new products for manufacturing defects or shipping damage and communicate findings to the appropriate parties.
- Operate computerized inventory record-keeping and reordering systems to track service and repair department needs, stock, supplies and requests.
- Assist the Head Technician with training Client Care Technician trainees and/or store employees.
- Load, unload and move materials manually or with hand-operated equipment.
- Perform other material-handling activities as needed, including counting, weighing, sorting, packing and unpacking items for the service and repair department.
- Observe OSHA regulations and safe-working-condition standards.
- Clean work areas and equipment daily.
Qualifications
- At least two years of experience in a manufacturing or technical environment, including hands-on use of small hand tools.
- High school diploma or equivalent.
- Mechanical background using hand and power tools.
- Three years of experience as a machine operator or assembler in manufacturing preferred.
- Experience repairing luggage or similar industry products required.
- Strong attention to detail and quality.
- Ability to work independently.
- Ability to lift 25 pounds repeatedly.
- Ability to work under pressure, perform moderate lifting, and stand for extended periods.
- Manual dexterity and hand-eye coordination.
- Ability to read text, use documents, perform basic numeracy and writing tasks, and communicate orally.
- Ability to work with others, solve problems, make decisions, think critically, and plan and organize job tasks.
- Significant use of memory, information-finding skills, computer use, and continuous learning.
Skills
Experience
At least two years in a manufacturing or technical environment; three years as a machine operator or manufacturing assembler preferred; experience repairing luggage or similar industry products required.
Education
High school diploma or equivalent.
Workplace
The role is situated in Queens, New York, USA — conveniently close to New York.
Explore jobs in the USA.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luggage Repair Technician», «Product Repair Technician», «Service and Repair Technician», «Luggage Service Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.