Rimowa Client Care Coordinator
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 14, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
Rimowa Client Care Coordinator (Temporary), Cambridge, ON: manage repair operations, client services, and data administration.
Role & Responsibilities
- Streamline communication and logistics across workshops, stores, and clients to optimize repair workflow
- Oversee receiving, tracking, label creation, and order dispatching for repair items
- Liaise with shipping providers to ensure optimal service and delivery timelines
- Verify incoming goods against documents and inspect products to validate repair requirements
- Handle replacements, upgrades, and 'beyond repair' cases with appropriate resolution
- Support spare parts inventory management and distribution across locations
- Perform simple repairs to assist with the Technician's queue and maintain operational efficiency
- Partner with Client Services and Store teams to ensure smooth client journey and satisfaction
- Manage high volumes of aftercare and repair inquiries with professionalism and urgency
- Estimate quotes and delivery timelines for repairs and spare parts services
- Handle workshop-related client complaints and offer creative solutions with timely resolution
- Conduct post-repair detractor calls to ensure client satisfaction and gather feedback
- Maintain accurate and complete records in RMS, CEGID, and Salesforce platforms
- Reconcile RMS discrepancies and process order invoicing, payments, and tax calculations
- Manage quotation modifications, approvals, and reminders within established timelines
Qualifications
- High school degree or equivalent
- 3+ years of experience in Supply Chain, Operations, or Customer Service in luxury retail
- Strong analytical, organizational, and communication skills
- Exceptional verbal and written communication abilities
- Proficiency with CRM practices and client-centric approach
- Familiarity with RMS, CEGID, and Salesforce systems
- Track record of exceeding quotas and delivering results
- Ability to adapt to different personalities and demonstrate excellent interpersonal skills
Skills
Experience
Minimum 3 years of professional experience in Supply Chain, Operations, or Customer Service within a fast-paced luxury retail environment, demonstrating strong operational acumen and client-focused service delivery.
Education
High school degree or equivalent required
Workplace
The successful candidate will be located in Cambridge, Ontario, Canada, with easy access to Toronto.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftercare Operations Coordinator», «Customer Care Specialist», «Repair Services Coordinator», «Client Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.