Rimowa Client Care Coordinator
- Location
- Beverly HillsCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 18, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Care Coordinator role in Beverly Hills, California. Manage repair aftercare, client inquiries, and logistics operations full-time on-site.
Role & Responsibilities
- Manage high volumes of repair and general aftercare inquiries from clients
- Advise clients on required and performed work, providing estimated quotes and timelines for repairs, shipping, and delivery
- Ensure client satisfaction through NPS and KPI metrics; conduct post-repair detractor calls
- Handle workshop-related client complaints and provide creative solutions with timely resolution
- Streamline communications, inquiries, and logistics across stores and workshops
- Oversee receiving, tracking, label creation, and order dispatching for repair items
- Liaise with shipping providers to ensure top-tier service and delivery standards
- Verify incoming goods against all documents; record shortages and reject damaged goods
- Inspect new and used products to validate total repair requirements and handle replacements or upgrades
- Maintain accurate and complete records in RMS, CEGID, and Salesforce internal systems; reconcile RMS discrepancies
- Process CEGID invoicing, PBL creation, tax calculation, and reminders
- Manage quotation modifications, approvals, and reminders in accordance with company guidelines
Qualifications
- Minimum 3 years customer service experience in a fast-paced luxury retail environment
- Proven customer support or client service representative background
- Track record of over-achieving quotas
- Exceptional verbal and written communication skills with strong phone contact handling
- Familiarity with CRM practices and client-centric approach
- Strong commercial awareness and interpersonal skills
- Ability to adapt to different personalities and demonstrate excellent service orientation
- High school degree minimum
Skills
Experience
Minimum 3 years customer service experience in a fast-paced luxury retail environment, with proven customer support or client service representative background and a track record of exceeding quotas.
Education
High school degree required.
Workplace
The role is situated in Beverly Hills, California, USA — conveniently close to Los Angeles.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Specialist», «Aftercare Operations Coordinator», «Repair Coordinator», «Client Support Specialist», «Customer Care Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.