Rimowa Client Care Assistant Manager
- Location
- Long Island CityNew YorkUSA
- Employment
- Full-Time
- Seniority
- Manager
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Care Assistant Manager, Long Island City, New York – aftercare operations and repair services leadership role.
Role & Responsibilities
- Organize and monitor daily workshop operations to ensure objectives are met and foster a collaborative, high-performing environment
- Streamline communications and logistics across workshops, stores, and clients; oversee receiving, tracking, label creation, and order dispatching
- Verify incoming goods against documents and inspect products to validate repair requirements; handle replacements, upgrades, and beyond-repair cases
- Support spare parts inventory management, distribution, and partner with Client Services to ensure smooth client journey and satisfaction
- Manage high volumes of aftercare and repair inquiries; estimate quotes and delivery timelines for repairs and spare parts
- Handle workshop-related client complaints, conduct post-repair detractor calls, and de-escalate complex situations with quality issue documentation
- Maintain accurate records in RMS, CEGID, and Salesforce; process order invoicing, payments, tax calculation, and quotation modifications
- Lead initiatives to enhance operational efficiency by measuring KPIs, identifying performance gaps, and implementing process optimization techniques
- Develop Client Care SOPs, manuals, and resource materials; contribute to cross-functional projects and analysis
Qualifications
- Bachelor's degree required
- 5+ years of experience in Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment
- Strong analytical, organizational, and communication skills with ability to drive operational details and big-picture strategies
- Familiarity with CRM practices and demonstrated client-centric approach with high commercial awareness
- Proficiency in RMS, CEGID, and Salesforce systems
Skills
Experience
Minimum 5 years of experience in Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment, with demonstrated ability to manage workshop operations and client-facing service delivery.
Education
Bachelor's degree required.
Workplace
This position is based in Long Island City, New York, USA, within easy reach of New York.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftercare Operations Specialist», «Client Services Operations Manager», «Repair Services Coordinator», «Workshop Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.